- Report: #1294465
Complaint Review: Live Technician - Internet
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Author Not Confirmed
Why?
Live Technician
Internet, USA
Phone:
1-888-334-5804 and 1-877-
Web:
N/A
Categories:
Business Rating:
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Live Technician Pop-up appearing to be from Microsoft Internet
An unwanted pop-up which appeared to be from Microsoft alerted me that my entire computer network was in imminent danger of crashing. I called the emercency number listed and was told that they were the official representative for Microsoft and that Microsoft did not have a support system.
I was told that there were two Trojan Horses taking over my computer and that it had to be dealt with immediately. After a lot of haggling and converstions with both the "certified technician" and the "supervisor" (both with mid-Eastern accents) I agreed that I would pay the $179.99 to rid my computer of the virus.
I explained that I had the Norton protection plan and was told that Norton software would not remove the type issue I had. It was late at night and I was frightened and tired, but I watched the whole 2 hour "clean-up" process as they scanned my computer.
They basically used several types of free software to scan and remove a few cookies, etc.. The next morning after realizing that I might have been scammed, I ran the Norton program and everything was clean and normal, so it looks like Live Technician did what they said they would do. The problem is that I did not need the service. Their scare tactics and downright misrepresentations quality this company as real scam artists.
How can a pop-up prevent you from accessing all other programs on your computer. Once the pop-up appeared, there was nothing I could do to get off the screen.
