- Report: #1400817
Complaint Review: Living Spaces Furniture - Gilbert Arizona
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Living Spaces Furniture
2300 S Santan Village Pkwy, Gilbert, 85295 Arizona, USA
Phone:
18772667300
Web:
http://www.livingspaces.com/stores/gilbert
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Living Spaces Furniture Refusal of service to our defective furniture Gilbert Arizona
We purchased a sectional at Living Spaces, we were talked into the extended warranty called care plan. this is suppose to cover everything and almost anything . After just a month of using the Furniture my husband and I noticed the cushions upon which we are seated are not springing back. I had to go out of town and when I returned I noticed the cushion, which had not been sat in was still indented. This had started causing back pain for both of us so we thought we'd better call, perhaps they could replace the cushions and that might work. When we called we were transferred to someone else. Then they told us no one could talk to us until the following Monday. Monday we called back. The store told us to call care plan number. we called the number on the warranty and they told us to call the store. At that point we did not budg. We told them we were told to call them. So someone else got on the phone and said " We do not service your area". Oh my gosh why were we sold the warranty if they don't service us. The person said they would have to contact a 3rd party repairman and have him call us... Another week goes by Someone did come out about 10 days later. looked at the problem, took pictures and said they would probably replace the cushions and have to restuff the back cushions. mind you, we are not the least bit overweight and only the 2 of us has used this Furniture for maybe 2 months. Since then, we have not received a call from anyone. we have had to call them.. Then we called today and now they are saying they don't have a claim. We just want our money back at this point so we can get something to sit on
