- Report: #1426612
Complaint Review: LL Bean - Marlton New Jersey
Reported By:
John -
Tabernacle, New Jersey, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
LL Bean
Marlton, 08053 New Jersey, United States
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
LL Bean I went to store they wouldn't exchange my jacket Marlton New Jersey
I received a jacket for xmas a few years ago. It didn't fit so I went to the Marlton store and exchanged it. They sent the jackets to my home as thjey were out of stock.
I only wore the jacket on occasion until last winter (2017) at which time I wore it for work The begining of Jan 2018 the zipper kept opening up and jambing. I took the jacket to the Marlton store and they wouldn't replace it
I called customer service they couldn't find any information on the computer although my address was listed with my wifes name they wouldn't replace it
When I received the jacket the policy was exchange any time not satisfied. I have other clothes purchased from LL Bean they are not listed on their compuer so I guess there guarentee only applies if it makes it in the computer
