- Report: #1301099
Complaint Review: Logitech M525 mouse - Internet
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Author Not Confirmed
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Logitech M525 mouse
Internet, USA
Phone:
646-454-3200
Web:
http://support.logitech.com/en_us/contact
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Logitech M525 mouse lack of support help, annoying robot answersLogitech is aloof, and careless toward customers. seems to be company policy Warranty not honored Washington State Silicon Valley, California Internet, Silicon Valley, California
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Hi, All
I purchased from OfficeDepot in November 2015 the Logitech M525 mouse. During Cyber week. The mouse is my favorite, and I also really like Logitech K-360 keyboard.
However, the mouse started lagging alot a month ago, and finally just quit working after about 5 months. I contacted support by email ( six emails) and was instructed to try a bunch of progressive diagnostic things. I am the Computerguy of Tacoma 16 years now. I had tried most of the things on the list, and had another same model mouse that once plugged in worked fine. Plug another new one in; works fine, plug 5 mo old usb noise, light on mouse when battery inserted, yet no pointer, or movement at all. I related this to Logitech, they insisted that I provide a s/n, or pid # (product id number) as it turns out, neither of those items exist on the mouse _ anywhere. It would appear to me Logitech support does not really know much about any product, they must read a script.It was only 6 emails, emails and phone calls (3) to OfficeDepot, 3 calls to Logitech, then a final try at Logitech support that I conceeded loss of the mouse. Then, I did something really fun. Used my letter opener to bust open the piece of junk, and still found no s/n, or pid's. But that was a fun conclusion to a very dissappointing experience. After that, I went to Logitech and 'registered' the other one I still use and just purchased from BestBuy this month (April 2016). I have no idea what to expect next time support is needed, if that time occurs and the mouse fails. Perhaps it will last more than a year and I would be happy and just recycyle it if it failed. Just letting everyone know the poor help over the phone, the useless request for s/n, and pid that do not exist, the annoying robot & urgent request you the caller go to the web and figure something out your self, the carelessness of the staff at support. Logitech
sincerely,
Steven
