- Report: #1327727
Complaint Review: Logo Design Cafe - Sunnyvale California
Reported By:
Jelani -
Winston Salem , North Carolina, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Logo Design Cafe
440 North Wolfe Road Sunnyvale, 94085 California, USA
Phone:
844-214-2216
Web:
www.logodesigncafe.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Logo Design Cafe Logo Cafe, Design Cafe REFUSED TO HONOR THEIR 6-7 DAYS REFUND POLICY AFTER CANCELLATION! THEY ARE HOLDING MY $1075.00 HOSTAGE!!! Sunnyvale California
I hired Logo Design Cafe to design a logo for my Organization. Prior to completing that task, their project manager, TOM EDEN asked me if I had a website for my Organization. I told him I was preparing to have one designed by another agency.
He convinced me to let his business do my website as well, and quickly asked me for t the entire $2,100 upfront. I told him I did not feel good about paying the whole amount upfront, before any work had been done and asked if he would consider taking 4 installment payments, as the work was completed. I told him I had had problems in the past with paying upfront and had a difficult time getting my refund when the work turned out unsatisfatory.
Tom and his Manager, Jay got me to agree to 50% upfront. I felt uneasy about it, but they assured me if I didn't like the Website after it was done, I could just cancel the project and they would refund my money within 6-7 days no problem. So I allowed them to withdraw $1075 from my credit card.
A day later, I learned that certain key persons were no longer available to be Executives on my Organization's board and I quickly sent an email to Tom Eden of Logo Design Cafe, requesting that he and Jay cancel the Website project until further notice. I requested that they refund my deposit.
Tom Eden, assured me that I would receive my refund in 6-7 business days. After waiting 9 days and getting no refund, I sent Tom another email requesting my refund, and warned him that if I didn't get my refund I would file a complaint with American Express to get my money. Tom Eden wrote back and asked me not to destroy their good business name by filing a complaint with American Express. He asked me to give him another 6-7 more days to returned my deposit.
After another 10 days passed with no refund from Logo Design Cafe, I sent Tom Eden a final email requesting my refund. I also informed him that I would be filing a complaint with American Express to get my refund. Three days later I got an email response from Tom Eden, requesting that I not contact American Express again, stating that it would jeopardize his job at Logo Design Cafe.
I was shocked that Tom Eden appeared to care more about his job with Logo Design Cafe, than returning my refund. Logo Design Cafe has a 6-7 days refund policy and it has been 20 days since I submitted my first request for a refund. It's obvious that Logo Design Cafe doesn't honor their refund policy and will go to great lengths to delay refunding their customers' money.
I'm not suggesting that you not do business with Logo Design Cafe, as I do not wish to hurt anyone's business, but I do recommend that you (not) pay them (ALL or 50% UPFRONT) for large projects. Try to keep the payments in 4 installments as the work is done. Getting my refund from Logo Design Cafe has been like pulling teeth, very painful and exhausting.
I did file a complaint with American Express and they credited the $1075 back to my credit card instantly and said they would go after Logo Design Cafe for the refund. I'm glad I used American Express because they are really good about getting your money back when a Merchant tries to scam or get over on you. Just beware when dealing with Logo Design Cafe!
1 Updates & Rebuttals
Cedric
Ontario,Markham
Same problem for me!
#2Consumer Comment
Mon, January 16, 2017
I have a similar issue with this company.
I have paid for a service for this company, very quickly I received an email from a 'project manager' to start working on my project, it was going well for maybe 3 days and since then everything slow right down, no answer from the 'designer', no answer form the 'project manager', etc.
Eventually we came to an 'acceptable' logo and I asked for the files to be sent in the correct format, no words from them since then.
Days and Days passed and we decided to contact for the files again thru their 'support' and I requested a refund, frankly it was not granted and they want to 'check with support'
We told them we will simply go thru a charge reverse from my credit card, and no words.
Sure enough, credit card company came back with some 'evident' that thye have delievered the product, which includes make up invoices and agreement that I am suppose to be receivied, from an unknown person.
THis company is a joke, it's not too much money anyway but I feel bad that people can't even handle a simple product delivery after gaining the buisnesss. Avoid these people at all cost.
