Kevin
Dawson Creek,#2Author of original report
Sat, May 19, 2007
I have attempted to get a refund for about 9 years. My address would have been Pouce Coupe, BC at the time.
Customer
New York,#3UPDATE Employee
Fri, May 18, 2007
Dear Kevin, We make every attempt to address every single customer inquiry and complaint to achieve total customer satisfaction. It has been our policy for over 20 years. We also honour all valid refund requests, so I am very concerned about your complaint. However, we have no record of a customer with the first name 'Kevin' whose mailing address is in Dawson Creek, B.C. Please provide us with more information and we will resolve your complaint immediately. Please e-mail [email protected] or call me at 905-760-9929 ext. 300. Thank you, Jackie Customer Service