Complaint Review: Lone Star Steak House And Saloon - Pittsburgh Pennsylvania

Sorry for calling you Kris. My bad. Nonetheless, this was exactly the update I expected to get from you. "First of all, I got along GREAT with the management. I am generally a very easy person to get along with." Read what you wrote initially, it paints a very different picture. "Secondly, I believe in everyone does equal work, not foisting all of the work on ONE person." That's a great ethic, assuming that you stick by it. Unfortunately, in the world of restaurants, it just doesn't work out that way. If you're the one who is consistently picking up the slack for others, and if your management is competent, then things will start going your way and YOU will begin receiving the preferential treatment. I think the issue is that you expected everyone to be doing their share of the work, but rarely is such the case in restaurants. "Thirdly, those customers didn't just want to talk as you put it. They wanted to get a date with any of the females working there!! You were NOT there and you have NO right to tell me that I was wrong and I shouldn't have felt unsafe." What I stated was that your report didn't substantiate a feeling of insecurity. You're right, I wasn't there, but I did read your version of the events. And even assuming that all these guys wanted was a date, which is probably the truth, you still acted inappropriately, at least by what is written in your report. "And good for you, working in the food industry for 12 years, what do you want, a cookie?" A cookie would be fantastic, but I think you're missing the point of why I brought that up. I'm not touting my credentials as a well respected expert on the restaurant industry. I was just trying to explain to you that, not only were your experiences par for the course, but that I have seen waitresses placed in much more uncomfortable, and legitimately unsafe situations, but who nonetheless took it in stride and took the appropriate steps to deal with it. "Before you tell me what I should or shouldn't be doing with my life, make sure you actually know who I am and the reasons behind why I'm doing this." You posted a report in a public forum that allows for rebuttals. If you didn't want to hear the "devil's advocate," then you should keep your complaints to your friends or other sites that don't allow for such criticism. My rebuttal was based solely on what you reported. And by the terms of your report, you are not cut out for restaurant work. That doesn't mean that you're not cut out to be a doctor, lawyer, or whatever you want to do with your life. But you obviously have trouble with the restaurant environment, because the situations you detailed are commomplace in virtually EVERY establishment.

Tim, First of all, I got along GREAT with the management. I am generally a very easy person to get along with. Secondly, I believe in everyone does equal work, not foisting all of the work on ONE person. Thirdly, those customers didn't just want to talk as you put it. They wanted to get a date with any of the females working there!! You were NOT there and you have NO right to tell me that I was wrong and I shouldn't have felt unsafe. And good for you, working in the food industry for 12 years, what do you want, a cookie? Before you tell me what I should or shouldn't be doing with my life, make sure you actually know who I am and the reasons behind why I'm doing this. Thank you, have a nice life oh and do NOT call me Kris

Dear, I have worked in Restaraunts as well. While I have never worked as a busser, I have been employed as both a host and a server. Had I come cross a table such as you described, my FIRST reaction would have been to go straight to the manager on duty and explain the situation. I would have told him/her, that the innapropriate nature of the comments these two customers were making made me VERY uncomfortable and that I would like a different assignment while they were in the restaraunt or for someone else to bus that section until such time as they left. You are absolutely correct about your employers resposibility to provide a safe working environment, but you handled this entirely wrong. Secondly, Tim is entirely correct about the restaraunt business. Even if you close at 9:00 pm and a bus comes in at 8:58, you DO NOT refuse service because your shift is over and you want to go home. Dear...in the restaraunt business your shift is over when all your customers are satisfied, your station has been cleaned, and the manager says you can go. If that means you stay an extra hour because there are 40 people waiting to eat still, then you stay. I prefer to look at extra hours as something of a bonus, but it sounds like you just wanted to show up, complain, and collect a paycheck. This validates Tim's point that you are not cut out for the restaraunt business. You AREN'T. To be a sucessful employee in this service industry, you need to have the ability to bite your tongue, agree with everything the customer sitting at your table says no matter how ludicrous it seems, and keep a smile on your face even when a customer walks INTO THE KITCHEN and FLINGS THEIR PLATE AT YOU because they are unhappy with the way THE COOK prepared their meal. On a last note, I don't see the problem with the host rolling silverware. After all, earlier in your post you were complaining about the host doing NOTHING. At least rolling silverware saved the servers time that they would have had to spend doing it at the END of their shift WHEN IT WAS TIME TO GO HOME. I reccomend a nice quiet job at the bookstore or earring shop for you.

Kris, I sure hope you've found a job somewhere other than in a restaurant. Your report basically amounts to admissions that you were rude to customers, difficult to work with, and uncooperative with management. I worked in restaurants for twelve years. Your report describes NOTHING that isn't commonplace in virtually EVERY restaurant. Further, your report doesn't even contain the complaints that I would expect of it! Mind you, the "real sex" comment was inappropriate, but for you to feel that you were in jeopardy simply because a table full of CUSTOMERS wanted to talk to you, and may have made an off-hand comment after you treated them VERY RUDELY, is simply ludicrous! Then within your first week you start making a stink about who gets out earlier than whoever else, who's job it is to do what, and how established employees are being treated differently from a trainee? Are you out of your mind? Restaurant schedules are ALWAYS tentative due to the unpredictable nature of the business. If the schedule says "4-9," but a busload of people comes in at 8:58, you'd better plan on being around a bit longer, and if you can't habdle that, then you're in the wrong game! Now, there are things that you accept and things that you shouldn't be expected to accept. I didn't read anything in your report that I would find unacceptable other than the way that YOU treated the customers and co-workers. At your new gig, I hope you didn't start off by treating your customers and co-workers like garbage.