John DePaola
Beltsville,#2REBUTTAL Owner of company
Thu, June 11, 2009
Michael, I am just hearing of our lack of response to you and your needs. I am truly sorry for the frustration this has caused you. Please understand that this is not the norm and we will do everything in our power to satisfy you. Our name has been trusted since 1945 for quality and service and we value all of our customers and their feedback. We want to make this right. Your window IS under warranty and it WILL be replaced if damaged for any reason. Your windows are also under an attractive price guarantee that we WILL honor. We will search our database and look for you in an attempt to make contact (although we only have your first name and town name from this post). Please give us your information in the meantime so I can turn it over to our customer service divison as soon as possible. Sorry for the confusion. John DePaola President