- Report: #495897
Complaint Review: Loss Mitigation Services - Santa Ana California
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Loss Mitigation Services
1700 Carnegie Avenue, Suite #250 Santa Ana, 92705 California, United States of America
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Loss Mitigation Services I received a letter from them saying they could help me with refinancing my mortgage, they said I had to give them $3,600 which I did in February 2009 and it's now September 2009 and nothing.... Santa Ana, California
In February, 2009 I received a letter from Loss Mitigation Services indicating that they had contacted my mortgage company and they could refinance my loan. I was out of work for 8 months with breast cancer and was in fear of losing my home. They asked for copies of all my bills/account numbers and a payment of $3,600. When I asked what this was for they said it was for title search and the usual paperwork costs. I called them weekly and always got a busy signal. I sent an e-mail to the lady (Hilda) that asked for my paperwork and got the standard answer that they were working on my loan with my lender.
I received two letters from them one with contact information and one letter saying the authorization request had been set to my lender. Months went by and I never heard from them I kept calling and sending e-mails with no answer, so I sent a e-mail and demanded my money back. I contacted my lender and they said they were never contacted by Mr. Jonathan Bourquardez, the attorney that I was told that was assigned to my account. I have since contacted someone else and my loan modification was taken care of in three days.
Lately, I have been receiving e-mails saying that the e-mail address I have for Johnathan Bourquardez is undeliverable. I am a single mother battling cancer and due to have two more surgeries and could use that $3,600 to get caught up with my bills. I would never recommend this company, but you know I thought I was a smart person the letterhead, forms, looked official, they even gave me their bank account number to deposit the $3,600 into.
