Complaint Review: Low Mileage Engines - Memphis Tennessee

   I contacted Low Mileage Engines to purchase a good quality low mileage engine for my daughter's 2006 Mazda 6. They sold me an engine with a Car Fax report stating it had only 24k miles on it. The Car Fax report labeled the car  Branded Title: Junk. I  am not an expert in engines and I am a widow who is just trying to take care of my family alone so I trusted what I was being sold as good quality and for the price of $ 1700.00 I thought that would at least get a few more years on her car. Salvage yards take auto parts off vehicles and rebuild them and they are tested and sold. I assumed that this engine would be OK.

   The engine was shipped to WV to the mechanic, I was sent papers for the engine which stated that I declined the Labor Warranty which I did because I was paying the mechanic to install it. But in order to have a so called 1 Year Part Only Warranty on the long block engine only I had to replace a entire list of parts and receipts must show they were purchased and installed on that block engine I just paid $ 1700.00 for. I was never told when you buy this engine you will need to purchase all the parts that are attached to it you could not use the parts off the old engine nothing like that. I assumed when the engine was shipped it was ready to be installed and I would pay the mechanic for the labor. Big surprise when I read that sheet detailing all the things that had to be done in order to have a Parts Only Warranty.

   I spent an additional $ 250.00 on new parts, shipped them to WV to go on this engine to get that limited warranty. Due to my daughter's situation, she is disabled and very low income, lives in another state and has an infant the mechanic had agreed to install the engine and let her make monthly payments. This was the only way she would be able to do this. The mechanic did this as a kind gesture and he could have charge much more than he did but out of the kindness of his heart he saw someone in a very bad situation and knew how desperate she was. He installed it as quick as he could but we also knew that his paying customers came first so it took a few weeks to get it done. After he installed it he noticed a tapping sound, concerned he worked on it and found there was something wrong with the valves. We contacted Low Mileage Engines and told them, they had their mechanic listen to the sound and he also said it was something with the valves. Well I am into $2000.00 already on this engine and over a month of waiting. I was very mad when I contacted them about them selling me this junk. They spoke to the  mechanic and ask how much he thought it would cost to fix the valves he said off the top of my head I would think at least $ 600.00 or more. So I get a call from Lori at Low Mileage Engines stating she discussed it with the owner Wade Nowlin and he said he would offer $ 650.00 to the mechanic to fix the engine Take it or Leave It that was all he was willing to do.

    After arguing as much as I could take with this engine issue I had no choice but to accept his offer and hope the repair would take care of the problem. So Low Mileage sent me an email telling me to sign the statement that once I accepted this $ 650.00 that they were done with me and would have nothing more to do with this engine. I sent an email expressing my anger over this, explaining that I am stuck I have a daughter who needs her car to get to Maryland to have test for her ongoing brain tumors and the lung cancer surgery she needs to have. The appointments had been canceled before when the car broke down, so we needed that car fixed to make her appointment in December. The owner was displease with my choice of words (nothing nasty) concerning how I am screwed by signing this agreement that it would mean NO WARRANTY would be in effect and all the money I spent was useless if something happened. He said he would rather get his engine back and give me a full refund then to deal with me anymore. I knew if I did that I would have to pay the mechanic to remove the engine and she would be without a car for months again while we went though all this again. I wanted my money back but then I would have lost all the work and money already put into this and she would not get to the Hospital to see just how far advanced her cancer was. I took my daughter's health into consideration when I told him to send the mechanic the $ 650.00 and I prayed that would fix the problem, maybe just once something would go right for her.

   The check came and the mechanic was scheduled to remove the engine and take the parts off and take it to the machine shop to repair the valves when she returned from the Hospital. On her way to get her results from all her test the engine blew up and oil went everywhere and she was stuck. She did not make it to the hospital, she had no money and on crutches she called someone to pick her up and she stayed with relatives for a week until someone could take her back to WV. The car repair shop where her car is still broke down looked into her engine and said it was total junk, that it had Internal Engine Defects, he found broken metal chunks and a variable valve cam timing sprocket broken, and he stated that he would trash this engine and replace it all together it had too much damage and would cost way too much to repair.

   So I have a $ 2000.00 engine that worked one week and is now junked. Since she is in WV and the car is in Maryland it will be sitting. We have no more money to replace another engine or pay mechanics again so she is screwed. I want my money back and Low Mileage Engines can arrange to have that piece of crap removed and shipped back to Tennessee at his cost. I am so mad I will not let this go. This man is a total joke, talking about how he is a Good Christian and he takes pride in his business and what he sells. Bull!
  
   Mr. Nowlin you also will have to face God one day. Maybe you can sleep at night knowing how you rip people off, how you screwed a struggling widow out of a lot of money who was trying to take care of her daughter, who is paralyzed from brain surgery, walks on crutches and was diagnosed two weeks before her father died with double lung cancer. Yes my daughter has no car thanks to Low Mileage Engines and no money to fix her broken engine they sold us and has to rely on others to take her & the baby places just to get food and necessary items. Thank you for this.

   We are at the mercy of these type of companies and when consumers pay hard earned money to get a product they are lead to believe is good they should get one. Companies are responsible for making things right, after all it is consumers who build these companies and without our money there would be no company. I want justice for myself and my daughter & granddaughter. This has been a nightmare from hell and 4 months of struggling and heartbreak for my family. So to anyone who wants to make a purchase from Low Mileage Engines please be informed and aware of what you are really getting and know this can happen to you!