Anonymous
Marietta,#2UPDATE Employee
Sat, August 25, 2007
Here's the thing Lowe's does not warrenty any product sold only labor of what is installed. Why do poeple always want to hold the wrong people accountable for their stupity. The fence should have been sealed by who ever installed it. All wood has to have a sealer applied to it if it is outside. Come on even a tree has bark. It is things like this that cause prices to go to the sky. Lowe's is not responsable for this fence because Lowe's did not make the wood nor install it. Lowe's is a store. Lowe's does not make the product it sells. lowe's only provides you a place to purchase these items. Why doesn't anyone get it.
John
Califon,#3Consumer Comment
Sun, March 25, 2007
Sorry to read of your alleged disability but I see no mention about treatment of the wood to prevent it from warping-which I would assume is somehow Lowes fault also. Wood will warp from moisture without paint or sealer applied to it-regardless of if it's "top of the line". The only maintenance free fencing that is sold is the quite expensive vinyl.
John
Gainesville,#4Consumer Suggestion
Sat, March 24, 2007
Once again. Lowe's sticks it to the consumer. Their guarantees suck and the employee's suck worse!!! I was trying to buy fencing material at our new store in Gainesville, FL, when 4 employees decided it was much more important to check out a friend's new pickup truck than to wait on customers. I complained to the front desk and wrote a letter also. The franchise owner did little to try to resolve the issue, so I don't shop at Lowe's anymore.
Jamie
Midlothian,#5Consumer Comment
Wed, October 18, 2006
Unfortunately it's not their fault if someone besides Lowe's installs it. They will simply say it was not installed correctly and you are out of luck. At least they are willing to replace the supplies, why not get someone else to re-install it?
Michael
Alexandria,#6UPDATE Employee
Wed, October 18, 2006
It seems like the problem here is the person that installed your fence. You should be appreciative that Lowe's would come out and attempt to help you. Normally, wood doesn't warp in that short of time and if it was already warped (which I doubt), then your friend that assembled the fence is to blame. Next time, pay a professional to do it and save everyone a lot of hassle.