- Report: #432729
Complaint Review: Lowes - Fort Wayne Indiana
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Lowes
Lima Road Fort Wayne, Indiana, U.S.A.
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Lowes Very Poor Customer Service! Fort Wayne Indiana
Two things happened at Lowes which made me decide to never go back to this store. The first incident was when I was looking at shades, and saw one on the floor with unraveling fringe. I took it to the woman at the desk and told her, and she said, "oh, yeah that happens with those," and never said another word to me, turned around and said, "What can I do for you?" to one of her co-workers. RUDE!
The second incident was Saturday when my husband and I were looking at appliances. Well, a worker walked right past us, and this was the SECOND employee who ignored us, and the woman--who walked right past us-- asked another couple if they would help them. Could it be because we were an "older" couple, and they may have thought these were newlyweds and might be buying a lot more than we? At any rate they have lost 2 good customers. Their behavior was inexcusable, and I don't tolerate such treatment.
I suppose the Lowe's employees feel secure that they will have a job forever...they won't with this kind of customer service, or more appropriately, with the LACK of customer service.
Anonymous
Rome City, Indiana
U.S.A.
The second incident was Saturday when my husband and I were looking at appliances. Well, a worker walked right past us, and this was the SECOND employee who ignored us, and the woman--who walked right past us-- asked another couple if they would help them. Could it be because we were an "older" couple, and they may have thought these were newlyweds and might be buying a lot more than we? At any rate they have lost 2 good customers. Their behavior was inexcusable, and I don't tolerate such treatment.
I suppose the Lowe's employees feel secure that they will have a job forever...they won't with this kind of customer service, or more appropriately, with the LACK of customer service.
Anonymous
Rome City, Indiana
U.S.A.
2 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
I don't see it.
#2Consumer Comment
Sun, April 26, 2009
For stores with customer service issues this seems way down on the list of the things that would make me stop going to a store. For incident number 1 you brought up a shade that was damaged. What exactly did you want her to do when you did this? It could have been a case where she was actually trying to answer what she may have thought was a quick question. Because she was in the middle of helping another associate who was helping another customer. For incident number 2. Just as you could figure they were Newlyweds, you could just as well figure that they were there longer and actually had asked for help that you didn't see. Also, using your thoughts aren't most newlyweds just starting out and looking for the "cheapest" items. Where older people would probably be more established so they would be looking for higher end(more expensive) items. So would you make this assumption across the board? I have a feeling your answer is no, so why would theirs be any different, so they would help who was there first. If you say yes then by this logic wouldn't they have helped you first? Only you were there, but you don't know the entire situation either. So it just seems based on what you have written, unless they bent over backwards and gave you attention from the time you got in the store you would not have been satisifed.
Christopher
Fort Wayne,Indiana,
U.S.A.
How are you ripped off again?
#3Consumer Comment
Sun, April 26, 2009
I understand that getting poor service would be considered an act of bad business. But your experience was with two employees of the company, not the entire store or chain. I'm not even sure I see the problem with the first part, what did you want the person to do? And the second part is just your assumption. You assume the employee saw you first. And then ingorned you. But you don't know this for a fact. I'm not sure that a rip off report was needed for this. It's a shame that you will no longer go to the store, but its your choice. Good luck and I hope that the employees at the other store get on there hands and knees to accomidate the "elder couple" before all others.
