Complaint Review: LTD Commodities - Bannockburn Illinois

Hi Leamaria! I was following up on your previous blog comment on LTD's shipping policies. At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you'll never pay more than what our chart indicates. If you want to learn more about these great changes please visit us at www.ltdcommodities.com or let me know how I can answer any questions by emailing me at [email protected] Thanks! Jodi Account Specialist LTD Commodities

Hi Leamaria! I was following up on your previous blog comment on LTD's shipping policies. At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you'll never pay more than what our chart indicates. If you want to learn more about these great changes please visit us at www.ltdcommodities.com or let me know how I can answer any questions by emailing me at [email protected] Thanks! Jodi Account Specialist LTD Commodities

Hi Leamaria! I was following up on your previous blog comment on LTD's shipping policies. At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you'll never pay more than what our chart indicates. If you want to learn more about these great changes please visit us at www.ltdcommodities.com or let me know how I can answer any questions by emailing me at [email protected] Thanks! Jodi Account Specialist LTD Commodities

Hi Leamaria! I was following up on your previous blog comment on LTD's shipping policies. At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you'll never pay more than what our chart indicates. If you want to learn more about these great changes please visit us at www.ltdcommodities.com or let me know how I can answer any questions by emailing me at [email protected] Thanks! Jodi Account Specialist LTD Commodities

Dear Leamaria, I'm really sorry to hear that your experience with our company wasn't at the level of service we strive to provide. I'd like for you to email me your account information at [email protected] so that I can look into the high shipping charges you mentioned in your post. As our shipping and handling policies have not changed and your comments have been forwarded to management for further review and changes. I look forward to hearing from you. Sincerely, Jodi Shafer Contact Care Specialist

Return the items marked "Refused, return to sender" that way the items get shipped back and credited to your account and you are not responsible for the shipping fees. If you continue to do business with them then you have no right to gripe about the shipping costs.

I've been ordering from LTD/ABC for many years. I love th products they have, and as far as PRICE is concerned, you definitely get a better deal than buying them in a store (or on TV). The shipping has always been an issue. Sometimes it's reasonable, other times they straight-up gouge you. We have several people in my office that order from LTD on a regular basis. Just last week, we got an order in (approximately 10-12 items) and it was all received the SAME DAY, in FOUR separate boxes. Now, mind you -- these were small items and could have EASILY fit into one of their bigger boxes that I've seen them ship items in. However, they decided to break the shipment up into four small (maybe 8" x 8" x 4") boxes, and the shipping on each was around $6.00 each. Insane. It pisses you off when you realize that you didn't get ANY kind of deal on the item because the shipping was almost as much as the item.

Melissa, I assure you I'm not confused about my previous dealings with LTD. I do wonder why the issue of providing the paying customers with a shipping quote is such a problem since every other business in America does so. Why don't you address that particular problem with an answer in these responses you write to the many people that continue to be ripped-off with this sort of shipping policy? There is a very simple way to ensure customers will keep coming back, just change the shipping policy so individuals like me know exactly what the cost will be. Why do you insist that we write to you to figure out a solution when the solution is as plain as the nose on your face! If I were in business and had this type of complaint over and over again, I would get a clue as to why and make changes to ensure customer satisfaction and repeat business. I went back over my invoices and there were 5 shipments (my mistake in the first post I stated four) for eight items. Only one of those items was big enough to be shipped alone and another was on back order so I could completely understand three shipments at the most for the items I ordered. Five shipments is extreme since the rest of the items could have been shipped together. Regardless of how the customer feels about this sort of shipping scheme I do not expect LTD to change shipping policy so I will from here on out consider myself an ex-customer and will not recommend this service to anyone else as I was previously doing.

Dear Leamaria, I'm sorry to hear about the bad experience you've had with LTD Commodities. Although your blog states we have previously provided shipping quotes, we have never quoted shipping charges prior to shipping out merchandise. Perhaps you are confusing us with someone else? I do, however, want to work with you on the shipping costs you've referred to. Please email me at your earliest convenience at [email protected], with your account information so I can assist you further in finding a resolution to this issue. Thank you and I look forward to hearing from you, Melissa M LTD Commodities