- Report: #539980
Complaint Review: Ltd Commodities - Internet Internet
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Author Confirmed
Why?
Ltd Commodities
2800 lakeside drive bannockburn Il 60015 Internet, 60015 Internet, United States of America
Phone:
8472955532
Web:
ltdcommodities.com
Categories:
Business Rating:
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Ltd Commodities I paid infull for an order, and received worong items, which were never replaced and I was not given my refund on thereturned items since september Internet
I placed a catalon order with LTD commodities and paid by check $201.05, When the items were shipped, they carton contained incorrect items, so I returned those items which were a pirate ship cat house, and 8 large snowflake lights. I requested a replacement and LTD confirmed receiving these items back to their wharehouse, and NEVER replaced or refunded my money. I tried to call them, fax them and email them, no results as of today. I indicated that I needed the lights to decorate our store windows for Christmas, and still no reply.
1 Updates & Rebuttals
Melissa M
Bannockburn,Illinois,
U.S.A.
Here to help
#2UPDATE Employee
Wed, December 16, 2009
Hello Gregory,
I am so sorry to hear that you received wrong merchandise and have been unsuccessful in receiving replacements for what you had initially ordered. LTD Commodities is deeply concerned when we hear about situations such as this and completely understand your frustration.
Our goal is to provide legendary customer service to every customer on every order and sincerely apologize you did not receive this treatment.
I would love to resolve this matter to your complete satisfaction prior to Christmas. Please send me your account information and the best way and time to reach you directly at [email protected] and I will contact you immediately.
I look forward to hearing from you right away!
Kristy Gomez
eCommerce Customer Support Specialist
LTD Commodities
