Melissa M
Bannockburn,#2UPDATE Employee
Wed, December 16, 2009
Hello Gregory,
I am so sorry to hear that you received wrong merchandise and have been unsuccessful in receiving replacements for what you had initially ordered. LTD Commodities is deeply concerned when we hear about situations such as this and completely understand your frustration.
Our goal is to provide legendary customer service to every customer on every order and sincerely apologize you did not receive this treatment.
I would love to resolve this matter to your complete satisfaction prior to Christmas. Please send me your account information and the best way and time to reach you directly at [email protected] and I will contact you immediately.
I look forward to hearing from you right away!
Kristy Gomez
eCommerce Customer Support Specialist
LTD Commodities