Complaint Review: Lucille Roberts Figure Salon Inc. - new york New York

Dear Consumers,

I am a Lucille Roberts employee. Lucille Roberts is an honest gym. They do not go after your money and leave you out to dry. When you are signing up, you are told how much it will cost. Whatever your dues are, that will be the amount that you will pay through the duration of your membership.

The only membership that can be canceled without any fee whatsoever is the No Committment membership as long as you give a 30 days notice.

The only way any other membership can be canceled is if you move and there isn't a Lucille Roberts within a 25 mile radius.

What people should keep in mind is that whether or not you go to the gym, you will be billed. That is why it is a contract.

If you cannot committ to a 2 year membership than take the No Committment. There isn't any lying in the company, only people who listen to what they want to hear. Keep your contract because all of your questions can be answered.

Dear Consumers,

I am a Lucille Roberts employee. Lucille Roberts is an honest gym. They do not go after your money and leave you out to dry. When you are signing up, you are told how much it will cost. Whatever your dues are, that will be the amount that you will pay through the duration of your membership.

The only membership that can be canceled without any fee whatsoever is the No Committment membership as long as you give a 30 days notice.

The only way any other membership can be canceled is if you move and there isn't a Lucille Roberts within a 25 mile radius.

What people should keep in mind is that whether or not you go to the gym, you will be billed. That is why it is a contract.

If you cannot committ to a 2 year membership than take the No Committment. There isn't any lying in the company, only people who listen to what they want to hear. Keep your contract because all of your questions can be answered.

Dear Consumers,

I am a Lucille Roberts employee. Lucille Roberts is an honest gym. They do not go after your money and leave you out to dry. When you are signing up, you are told how much it will cost. Whatever your dues are, that will be the amount that you will pay through the duration of your membership.

The only membership that can be canceled without any fee whatsoever is the No Committment membership as long as you give a 30 days notice.

The only way any other membership can be canceled is if you move and there isn't a Lucille Roberts within a 25 mile radius.

What people should keep in mind is that whether or not you go to the gym, you will be billed. That is why it is a contract.

If you cannot committ to a 2 year membership than take the No Committment. There isn't any lying in the company, only people who listen to what they want to hear. Keep your contract because all of your questions can be answered.

First off, I would like to apologize to the two women who were unhappy with their membership programs at Lucille Roberts. In our defense though, all of our contracts are labeled with the information that you would need regarding length of contract, how to get out of the contract; etc. For example, the woman who signed up for $19.24 a month...this is a two year contract which states so on the membership paperwork that you signed. Also located on this paperwork is the explanation of how to get out of the membership if you are not satisfied. Again, if you misunderstood, I apologize but it is stated quite clearly on the paperwork you received. In fact, to ensure that you were clear on these terms we ask you to initial at the bottom of your contract where this explanation is located. Thank you for your time.

First off, I would like to apologize to the two women who were unhappy with their membership programs at Lucille Roberts. In our defense though, all of our contracts are labeled with the information that you would need regarding length of contract, how to get out of the contract; etc. For example, the woman who signed up for $19.24 a month...this is a two year contract which states so on the membership paperwork that you signed. Also located on this paperwork is the explanation of how to get out of the membership if you are not satisfied. Again, if you misunderstood, I apologize but it is stated quite clearly on the paperwork you received. In fact, to ensure that you were clear on these terms we ask you to initial at the bottom of your contract where this explanation is located. Thank you for your time.

First off, I would like to apologize to the two women who were unhappy with their membership programs at Lucille Roberts. In our defense though, all of our contracts are labeled with the information that you would need regarding length of contract, how to get out of the contract; etc. For example, the woman who signed up for $19.24 a month...this is a two year contract which states so on the membership paperwork that you signed. Also located on this paperwork is the explanation of how to get out of the membership if you are not satisfied. Again, if you misunderstood, I apologize but it is stated quite clearly on the paperwork you received. In fact, to ensure that you were clear on these terms we ask you to initial at the bottom of your contract where this explanation is located. Thank you for your time.

First off, I would like to apologize to the two women who were unhappy with their membership programs at Lucille Roberts. In our defense though, all of our contracts are labeled with the information that you would need regarding length of contract, how to get out of the contract; etc. For example, the woman who signed up for $19.24 a month...this is a two year contract which states so on the membership paperwork that you signed. Also located on this paperwork is the explanation of how to get out of the membership if you are not satisfied. Again, if you misunderstood, I apologize but it is stated quite clearly on the paperwork you received. In fact, to ensure that you were clear on these terms we ask you to initial at the bottom of your contract where this explanation is located. Thank you for your time.

They filed the following to the above Rip-Off Report:

Their email: [email protected]
Their name: Toral Patel

Their relationship to the company: Consumer Suggestion

Rebuttal:

Hearing the name 'Lucille Roberts' generates trust in women, and so my mom and I decided to join the gym. However little did we know that disappointment was in our future. We joined the gym being told we were doing it for $19.24 a month and we could cancel "any time" with one month notice. The pleasant receptionist also made sure she repeated this numerous times. she also informed us that we would be "eligible to continue for this amount for up to 2 years." With trust and great
expectations we signed our contracts. Now after four months I wanted to terminate my mothers account for health reasons. I called the customer service number to do so and the representative enlightened me that I would have to pay a due for $116.63 if I wish to terminate. Appalled by this I tried to explain to the representative that this is not what I was told.
In return I received impatience and rudeness from her. I cannot explain in words the disappointment my family and I feel. Even my friends and colleagues were shocked by such behavior at Lucille Roberts. I also deal with customers regularly in my career. My job requires compassion and caring but nothing can be accomplished without honesty. Business is the game but trust is the essence for success. And I sadly can say that this is missing at Lucille Roberts. No longer will women feel empowered by her work, being taken advantage is more like the story here.

Sincerely,
Toral Patel

They filed the following to the above Rip-Off Report:

Their email: [email protected]
Their name: Toral Patel

Their relationship to the company: Consumer Suggestion

Rebuttal:

Hearing the name 'Lucille Roberts' generates trust in women, and so my mom and I decided to join the gym. However little did we know that disappointment was in our future. We joined the gym being told we were doing it for $19.24 a month and we could cancel "any time" with one month notice. The pleasant receptionist also made sure she repeated this numerous times. she also informed us that we would be "eligible to continue for this amount for up to 2 years." With trust and great
expectations we signed our contracts. Now after four months I wanted to terminate my mothers account for health reasons. I called the customer service number to do so and the representative enlightened me that I would have to pay a due for $116.63 if I wish to terminate. Appalled by this I tried to explain to the representative that this is not what I was told.
In return I received impatience and rudeness from her. I cannot explain in words the disappointment my family and I feel. Even my friends and colleagues were shocked by such behavior at Lucille Roberts. I also deal with customers regularly in my career. My job requires compassion and caring but nothing can be accomplished without honesty. Business is the game but trust is the essence for success. And I sadly can say that this is missing at Lucille Roberts. No longer will women feel empowered by her work, being taken advantage is more like the story here.

Sincerely,
Toral Patel

They filed the following to the above Rip-Off Report:

Their email: [email protected]
Their name: Toral Patel

Their relationship to the company: Consumer Suggestion

Rebuttal:

Hearing the name 'Lucille Roberts' generates trust in women, and so my mom and I decided to join the gym. However little did we know that disappointment was in our future. We joined the gym being told we were doing it for $19.24 a month and we could cancel "any time" with one month notice. The pleasant receptionist also made sure she repeated this numerous times. she also informed us that we would be "eligible to continue for this amount for up to 2 years." With trust and great
expectations we signed our contracts. Now after four months I wanted to terminate my mothers account for health reasons. I called the customer service number to do so and the representative enlightened me that I would have to pay a due for $116.63 if I wish to terminate. Appalled by this I tried to explain to the representative that this is not what I was told.
In return I received impatience and rudeness from her. I cannot explain in words the disappointment my family and I feel. Even my friends and colleagues were shocked by such behavior at Lucille Roberts. I also deal with customers regularly in my career. My job requires compassion and caring but nothing can be accomplished without honesty. Business is the game but trust is the essence for success. And I sadly can say that this is missing at Lucille Roberts. No longer will women feel empowered by her work, being taken advantage is more like the story here.

Sincerely,
Toral Patel

They filed the following to the above Rip-Off Report:

Their email: [email protected]
Their name: Toral Patel

Their relationship to the company: Consumer Suggestion

Rebuttal:

Hearing the name 'Lucille Roberts' generates trust in women, and so my mom and I decided to join the gym. However little did we know that disappointment was in our future. We joined the gym being told we were doing it for $19.24 a month and we could cancel "any time" with one month notice. The pleasant receptionist also made sure she repeated this numerous times. she also informed us that we would be "eligible to continue for this amount for up to 2 years." With trust and great
expectations we signed our contracts. Now after four months I wanted to terminate my mothers account for health reasons. I called the customer service number to do so and the representative enlightened me that I would have to pay a due for $116.63 if I wish to terminate. Appalled by this I tried to explain to the representative that this is not what I was told.
In return I received impatience and rudeness from her. I cannot explain in words the disappointment my family and I feel. Even my friends and colleagues were shocked by such behavior at Lucille Roberts. I also deal with customers regularly in my career. My job requires compassion and caring but nothing can be accomplished without honesty. Business is the game but trust is the essence for success. And I sadly can say that this is missing at Lucille Roberts. No longer will women feel empowered by her work, being taken advantage is more like the story here.

Sincerely,
Toral Patel