- Report: #1445209
Complaint Review: Lucky Mojo -
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Author Confirmed
Why?
Lucky Mojo
United States
Web:
www.luckymojo.com
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Lucky Mojo Takes FOREVEr To Fulfill an Order Internet
17 days after placing the order and multiple inquiries, my order still has not shipped. Firstly they had an issue with me using the words PO BOX (and they ship to po boxes) but cant run my card unless its just the number. They did not email me. So I called a week later and that was fixed. Then a week after that, I asked for an estimate of when my stuff would ship. I ordered one popular oil, one popular bath salt and matching incense and a silver charm. Nothing unusual. All was in stock except the Love Me bath salt. I was told that they would try to make it over the weekend. Now its Wednesday and I had sent another inquiry Tuesday. No word yet. Will I have to call and keep pressing the matter? What a hassle! Its esp bad considering I paid 10 dollars in shipping for 20 dollars of stuff. I dont care if this is made by hand. You should be able to keep up with basic orders. I hardly pitty a bussiness for having too many customers! Someone had said and its true. By the time you get it, theres so much negative energy surrounding it that even if it did work, have some sort of energy ,after going through all this...it negates it. Yes you do have to keep pressing because youre waiting and not sure of the competancy level of the company. Will they make the Love Me bath stuff and then the Cleo May oil is out and I have to wait for that? It is not how businesses are run anymore.
2 Updates & Rebuttals
op
United StatesUpdate
#2Author of original report
Mon, June 04, 2018
So they finally shipped my order about 21 days later. They had all in stock but were gonna make me wait, except I kept calling. I dont think its fair someone has to wait as if they are taking a number. LM is a big bussiness and should be able to fill an order quicker. I wont peraonally buy again. But they did finally ship.
op
United States20 days three calls and four emails later
#3Author of original report
Fri, June 01, 2018
They stopped responding. When I placed the order they had all the items in stock but it wasnt my turn..later over two weeks in I asked the status..they said they just need the bath salt..which they will try to make over the weekend and get my order shipped out. I ordered an incense a bath salt a oil and a charm. All was in stock when I ordered but it wasnt my turn. I never heard back after they said they would make the love me bath salt...I called and said just cancel that and ship the rest. Yeah sure but days later still nothing. No email. They want the respect of a small business but dont treat you that way. If it was a small business it would be more personal I could get my stuff shipped out if they had it ..yet im supposed to wait two months cuz they want to pretend to be a small business. You get plenty of business you are understaffed. I know it will be like 6-8 weeks. I paid ten dollars in shipping for an envelope containing 4 small items. The bath salt is tiny and over priced. No ingredient labels yet you are putting it on your skin. Dont even bother with this company. The lady makes comic art and snake oil.
