- Report: #870491
Complaint Review: Lufthansa - Cologne Internet
-
Author Confirmed
Why?
Lufthansa
Von Gablenz Str. 2-6 Cologne, 50679 Internet, United States of America
Phone:
Web:
www.lufthansa.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Lufthansa Deutsche Lufthansa AG, Miles and More Lufthansa successfully sued in Germany for devaluating Miles, Pending criminal charges Cologne, Internet
Lufthansa has been successfully sued by frequent flier Tobias Eggendorfer in Germany for failing to communicate the devaluation of Miles earned in their frequent flier program "Miles and More" to their customers.
Mr. Eggendorfer also filed criminal charges for commercial fraud in 21 Million cases against Lufthansa after someone forwarded an internal message from LHs management to him. In this email LHs management directed their employees to keep the pending changes to their program secret so that customers would not be able to hurry to book flights under the old rules.
My recommendation: join the lawsuit, the chances to win are excellent and the attorney fees in Germany are reasonable. Lufthansa stole about 20% of your miles by increasing the price for award bookings. I guess that almost nobody heard about this here in America, spread your word.
Mr. Eggendorfer also filed criminal charges for commercial fraud in 21 Million cases against Lufthansa after someone forwarded an internal message from LHs management to him. In this email LHs management directed their employees to keep the pending changes to their program secret so that customers would not be able to hurry to book flights under the old rules.
My recommendation: join the lawsuit, the chances to win are excellent and the attorney fees in Germany are reasonable. Lufthansa stole about 20% of your miles by increasing the price for award bookings. I guess that almost nobody heard about this here in America, spread your word.
1 Updates & Rebuttals
Steve
Mesa,Arizona,
USA
Correct address for Lufthansa
#2Author of original report
Wed, April 18, 2012
I just saw that the address for Lufthansa is showing up incorrectly - it should be "Germany" and not "United States"
One of the attorneys who handles the Miles and More cases is Markus Klamert in Munich:
[email protected]
another one (the one who succeeded against Lufthansa) is Christian Stratmann in Essen:
http://www.stratmannkollegen.de/
