- Report: #1499567
Complaint Review: Lufthansa - Uniondale New York
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Author Not Confirmed
Why?
Lufthansa
1400 RXR Plaza West Tower 14th Floor Uniondale, 11556 New York, United States
Web:
www.lh.com/feedback
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Business Rating:
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Lufthansa Lost my suitcase and no one is helping. The phone# they give are just to Pacify. Now they’re saying that file has been satisfied I have not received my suitcase thou so they’re even lying now Uniondale New York
Luthansa never loaded my suitcase from Frankfurt to EWR. The sent me a text as plane was landing that suitcase was not loaded. I made a file at airport they next flight I would receive. i haven't heard from them. Their # for lost suitcase end up Being answered by someone in South Africa. And the only thing they say for the last month is there trying to track my suitcase. According to the website they're supposed to contact me after five day should they not find the suitcase. As of date no one has called me. I filled out a form of what was in the suitcase on their website but when you press send it does not work.
I followed the instructions and I sent it via post office $65 later still no reply. Wrote to the Better Business Bureau and they reply that the case is close because I have been satisfied. Of course I never got a car and I have not gotten my suitcase either. Unable to talk to a human that actually knows what is going on.
Lufthansa sent a message to my email ( please read it below)after my reply to them back.
Lufthasa has not found my suitcase!!! So I don’t know how they are saying that they settled to the better Business bureau! My suitcase has 3 files by Lufthansa opened on tag on A3935850 suitcase.They combined files they said so there is no confusion. I’m suppose to use the file# EWR LH 70856 EWR LH 70867 closed and they say they combined with EWR LH70856 And EWR LH 70866 closed and they say they combined with EWR LH 70856 Thank you kindly, Tina
Sent from my iPhone
Begin forwarded message:
From: Lufthansa Customer Relations <[email protected]>
Date: September 2, 2020 at 09:10:39 EDT
To: [email protected]
Cc: [email protected]
Subject: Your Feedback to Lufthansa, FB ID 34540552 BBB14696164
Reply-To: Lufthansa Customer Relations <[email protected]>
Dear Ms. Daskalakis,
Thank you for your correspondence forward by the Better Business Bureau. We are sorry to learn of the baggage delay and damage you experienced; however we are grateful for this opportunity to address your concerns.
We apologize for the inconvenience as a result of a baggage irregularity. Luggage is normally processed with care and accuracy and the vast majority is handled without incident. Our records indicate your delayed bag claim has been settled.
We are also sorry to learn of the damage to your baggage on your recent trip. We would like to be of assistance in reimbursement for your damaged bag. Therefore, at your earliest convenience kindly forward your original receipt to our attention for review. If the original is not available an itemized credit card statement will suffice.
We appreciate having the opportunity to respond and trust the remainder of your journey was gratifying. We forward to the privilege of serving your future travel needs.
Sincerely,
B. McFall
