- Report: #1115185
Complaint Review: Lumanelle - Internet
-
Author Not Confirmed
Why?
Lumanelle
Internet, USA
Phone:
800-622-3073
Web:
lumanelle.com
Categories:
Business Rating:
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Lumanelle Luma=Hydrate sent sample which I paid the postage. They charged my Visa on 12/12/13 vancouvber, BC (or Utah) don't know B.C. or UT Internet
I answered this rip-off, thinking I was to receive a trail offer.
they chatded my Visa on 12/12/2013
I received the trail items on the 12/18/2013
I checked my Visa bill when I returned from my Christmas Visit ot of town
Lo and behold there are two charges on there that I never authorized.
Why, because I failed to read the fine print.
I tried calling the number and got put on hold Wednesday, 1/8/2014(800-634-9644)
I tried again on Friday, same thing
I traid againthis morning, got the usual recording
Press 1 for product information, Press 2 to place order, Press 3 to cancel your order
I pressed#3, and refured to another number 800-622-3073 I got the recorded message
I started pressing zero several times
Finally Angel came on the line, and I told her that I had not authorized any charges
She said I didn't read the fine print, that I had to cancel within 14 days
She was authorized to give me 25% credit, I told her that was unacceptable and to speak with her supervisor
She said they were at a meeting, she put me on hold, then came back with 50%
I again said that was unacceptable, and I said Good-bye
