- Report: #1077091
Complaint Review: Lumanelle - Savannah Georgia
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Author Not Confirmed
Why?
Lumanelle
2338 Rowland Ave Savannah, 31404 Georgia, USA
Phone:
1800622-3073 or 1-800-631
Web:
https://lumahydrate.com/?ref_id=27&sub_id=UE|lumanelle
Categories:
Business Rating:
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Lumanelle Irritate, Embittered,Fit to be tied,Hopping mad, pain in the arse, misrepresent Savannah Georgia
On July 17 2013 I signed up for a free trial for repair and hydrate lumanelle. I had to pay shipping and handling. Three days later I received the hydrate but not the repair. I called them back. They said it didnt process the repair and they would ship it the next day. So I received a package at the post office and I opened it up and it was 3 bottles from a company called rejuvanex.
So I called Lumanelle back. I told them I wanted to cancel.They said their records showed they shipped the repair. I argued with a lady named rose that couldnt speak english for a long time. She finally put her suppervisor Joy on. Joy said they would reship it.
A few days later received another box . Opened it and it was another bottle of hydrate. I called them back and told them I wanted to cancel. They would not let me cancel.
I spoke with another representative and they said they would extend it again and reship and not to worry about the extension date . To call when I received it.
Finally after a month I received the repair. At this time I called them back and asked them to cancel. This was on August 6 I believe. They said they would have someone call me back with in a day.
I didnt ever hear from them. When I called back I talked to a lady named Marie who transfered me to her supervisor Ann. I was then informed I had already been charged $89 and $79 for the product. I told her I was making complaints , wanted the corporate number and basically raised cain. She then emailed her supervior and was given permission to do a refund after I declined the 50 % refund and keep stuff. I was given a number in which I had to put on return box and maybe in 14 days they will refund my card.
I am not holding my breath. I have never been so irrate. It was noisy talking to them . They didnt speak english and from the moment I received the first bottle approximately July 20 I have tried to cancel and they refused. I dont give a crap what the fine line says this company is extremely misleading.
From Pissed The F@@@ Right On Off in Florida.
