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  • Report:  #1147981

Complaint Review: Lumanelle - Savannah Georgia

Reported By:
Shirley S - San Marcos, California,
Submitted:
Updated:

Lumanelle
10701 Abercorn St Unit 61553 Savannah, 31420 Georgia, USA
Phone:
1-800-643-5107
Web:
lumanelle.com
Categories:
Tell us has your experience with this business or person been good? What's this?

I was offered a "free trial" of luma repair and luma hydrate from Lumanelle Co. of their product for 14 days with the stipulation that I could cancel within that time and not be charged for a recurring monthly charge of $89.99 for the repair and $79.99 for the hydrate.  I called and cancelled within the 14 days and received notification I had been cancelled.  When I checked my credit card statement I saw that I had immediately been charged the $89.99 and $79.99.  I immediately called Lumanelle Co. and was told this was the charge for the "free trial" and they would not refund my money or issue a credit to my card.  They made me an offer that they would take 50% off if I would not cancel.  I demanded my refund and they out and out refused.  This is fraud!  I want to take legal action against this company and I have documentation to show my cancellation.  We need to fight this kind of fraudulent action on the part of companies and I would be willing to join anyone who has had this problem with this company since I am seeing others who have experienced this.



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