- Report: #1084242
Complaint Review: Lumanelle - Savannah Georgia
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Author Not Confirmed
Why?
Lumanelle
10701 Abercorn St. Savannah, 31420 Georgia, USA
Phone:
18006223073
Web:
lumahydrate.com
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Lumanelle DON'T DO IT!!! Savannah Georgia
Stay away from LUMANELLE. They bait you with this incredible offer on their skin care products. Order their 2 trial bottles and just pay $3.95 and $4.95 for shipping. You have a 2 week period to try the product then if you don't contact them to cancel they automatically charge you $79.95 and $89.95 for your next monthe supply.Or so you think. I received these charges on my credit card on August 29th and called them today (September 13) to find out why I had not received my new products after 15 days. Come to find out this charge was made for my TRIAL bottles, not my next months' supply. NOWHERE do they tell you until after you request the trial order that this becomes an automatic monthly shipment and you will be billed every month. I talked to their rep and the first thing she told me was they would give me a 50% discount if I remain a customer. I refused to pay anything for my trial. So then I was told in order to get my $170.00 credit I have to mail back the unused supply of my TRIAL bottles at MY EXPENSE for inventory purposes. Just for the record, I have been using this product for 3 1/2 weeks now and can't say I see any difference at all.
