- Report: #1084134
Complaint Review: Lumanelle - Select State/Province
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Lumanelle
10701 Abercorn St Unit 61553 Select State/Province, USA
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Lumanelle Big Ripoff Savannah Georgia
I called Lumanelle today to cancel my order before what I thought was my 14 day trial period ended. I was told I was not within the 14 day trial period because it started from the day I ordered not from the day I recieved the products. I thought I would have a full 14 days to try this but no. And they had already charged my bank account for each bottle I received. I mistakenly thought both bottles together were $79.95 but No. The other bottle was $89.95. Nowhere in the ordering of the trial products to they tell you any of this information. When I told the operator how upset I was, she offered to give me a 25% refund, send me two more bottles free and give me a month to respond as to whether or not I wanted to continue to receive the product. She asked me if this was okay and I said I supposed so but I was still extremely angry with the whole company. She then offered to refund 50% of each product price and mail me two more bottles with the same offer. I have to return the used bottles because the pump did not work properly. Yes, at my expense. This is the biggest rip off and the products are no better than what I can buy at any deparment or drug store.
