- Report: #1166788
Complaint Review: Lumera Eye Serum - Greenville South Carolina
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Author Not Confirmed
Why?
Lumera Eye Serum
120 Smith Hines Road Greenville, 29607 South Carolina, USA
Phone:
1-888-312-6659
Web:
trylumera.com
Categories:
Business Rating:
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Lumera Eye Serum and ("sister company") Dermanique Buyer Beware - Dermanique and Lumera Greenville South Carolina
I purchased a trial of Lumera and Dermanique and did receive the product (which I actually liked). Trial was priced at $4.95 each (for a 1-month supply) and charged to my debit card.
I was billed 2 weeks later and decided that the product was too expensive (Lumera is $87.67 and Dermanique is $97.88) for me to continue with the product. I decided that I would keep the next month's supply that had been charged to my account(I thought), assuming that it had been sent. I immediately called the company (Lumera first) and was told by a representative named Rebecca that the second charge to my credit card (for Lumera) was not for a second shipment but for the product that I had already received! I cancelled the account and am waiting for a confirmation e-mail to be sent. I did state my opinion to her that I had serious concern's about her company's business practices. She started to "explain" to me that the add very clearly stated their terms - which it did not!
Rebecca told me that to cancel the order for Dermanique, Lumera's "sister company", I needed to call the phone number sent with the product.
I called the second company's (Dermanique) number and I got their representative - Rebecca! The same person I had just spoken with about the Lumera - who had told me I had to call their "sister company". I am also waiting for the confirmation e-mail from them. I told her how upset I was that she would make me call twice (and be placed on hold twice) and she proceeded to argue with me. That's when I decided to write this complaint for all to read!
So, I've been taken for a total of $200 and there is nothing that can be done! It had better make me beautiful! I've finally learned two things - read the fine print and don't order any trial products on-line. I hope that the word gets out about the poor business practices of this (these) companies. Everything that you read about this being a scam is true - believe it!
