Complaint Review: Luminess Air - Houston Texas

I have trying to cancel for over 4 months..and the caring people bhind your phones keep saying its either cancelled or "they have no record of me calling". Been billed $35 for over 4 months and still trying to stop them from "caring" or should i say "stealing" from there customers.

Luminess Air cares about it customers and prides itself for providing excellent customer service. At the time a customer places their order we offer two different payment options for our customers, and would never make any unethical or unlawful charges to a customers account. Customers may choose to make payments on their airbrush systems, or pay the balance in full. Whichever the customer authorizes is the payment method that our company withdraws. If the customer chooses to pay in full their account is either charged $229.90 or $299.85 depending on the Luminess Air Airbrush model that they ordered. The multipayment plan is $29.95 with four monthly payments to pay off the remaining balance. Furthermore, the Luminess Air Team is here to work with our customers on their payment plans, and can even reschedule payment dates or create smaller payment and extended plans to work around the needs of our customers. In addition every customer has 30 days to return their order if it does not meet their satisifaction, no questions asked! To easliy identify a return a return authorization number is issued. Without a return authorization number we do not know to whom to refund for a returned product, as the product is not identified. For this reason an unathorized return may be issued a 25% restocking fee per the terms and conditions agreed to at the time purchase; as unidentified returns undergo a different and lengthly process to identify the owner of the return. Furthermore, the customer is told when placing their order that if for any reason they choose to cancel or return the order to call the customer care department. Our customer care department may be reached Monday through Friday 8:30am - 5:30pm CST toll free at 877-749-5777, please call with any questions or concerns that you may have. At Luminess Air we will do everything that we can to ensure that each and every customer is well taken care of.

Luminess Air cares about it customers and prides itself for providing excellent customer service. At the time a customer places their order we offer two different payment options for our customers, and would never make any unethical or unlawful charges to a customers account. Customers may choose to make payments on their airbrush systems, or pay the balance in full. Whichever the customer authorizes is the payment method that our company withdraws. If the customer chooses to pay in full their account is either charged $229.90 or $299.85 depending on the Luminess Air Airbrush model that they ordered. The multipayment plan is $29.95 with four monthly payments to pay off the remaining balance. Furthermore, the Luminess Air Team is here to work with our customers on their payment plans, and can even reschedule payment dates or create smaller payment and extended plans to work around the needs of our customers. In addition every customer has 30 days to return their order if it does not meet their satisifaction, no questions asked! To easliy identify a return a return authorization number is issued. Without a return authorization number we do not know to whom to refund for a returned product, as the product is not identified. For this reason an unathorized return may be issued a 25% restocking fee per the terms and conditions agreed to at the time purchase; as unidentified returns undergo a different and lengthly process to identify the owner of the return. Furthermore, the customer is told when placing their order that if for any reason they choose to cancel or return the order to call the customer care department. Our customer care department may be reached Monday through Friday 8:30am - 5:30pm CST toll free at 877-749-5777, please call with any questions or concerns that you may have. At Luminess Air we will do everything that we can to ensure that each and every customer is well taken care of.