- Report: #1428849
Complaint Review: Luna skin care -
Reported By:
Pat -
Frankfort, Illinois, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Luna skin care
United States
Phone:
8664950813
Web:
www.lebaleuxskin.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Luna skin care There is a big ad for free samples, paying only shipping and handling but 15 days later I am charged an exorbitant amount and signed up to receive more products. Internet
I responded to the ad for a sample of wrinkle erasing cream and eye cream for a total of $10.97 shipping and handling for both products.
I did receive the products but have not noticed any visible difference. Same old wrinkles are still there.
15 days later my checking account is debited $89.65. I called customer service. I am told there is a 14 day grace period to cancel.
I said I do not remember seeing that information at all. He explained the amount is really for the cost of the eye cream plus I would be receiving more products.
I said I am not interested in continuing receiving anything more from that company and that I thought the entire process was a scam.
He at first offered to refund only 35% of the $89.65 after telling me I did not use the product correctly. You need to use a face wash first he claimed.
Then he offered to refund 50% but I still had to pay an additional $9.95 for the wrinkle serum.
So in the end I will be charged another $9.95 and credited $44.82 in 3 to 5 business days.
The $9.95 has already been charged to my checking account and this is 20 minutes after the phone conversation.
Will be interested in seeing how many days before I see the refund.
Buyer beware.
