- Report: #1147758
Complaint Review: lUS Airways - Phoenix Arizona
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Author Not Confirmed
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lUS Airways
400 East Sky Harbor Dr. Phoenix, 85034 Arizona, USA
Phone:
800-428-4322
Web:
usairways.com
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lUS Airways Bait and Switch Phoenix Arizona
The executive summary: A ticket agent in the Philly airport represented two tickets to Norfolk, VA would cost $545 but I was billed for $1090 ($545 x 2). A complete falsehood in a desperate circumstance.
Detailed account:
My wife and I were stranded in the Philadelphia Intl Airport on Jan. 29, 2014. We were desperate to get home to our small business and our dog who was in a kennel waiting for our return. We had already been delayed for two days because of airport closures due to the snow storms that hit the country late in January. We had arrived from CA at about 9 PM hoping to get to our final airport destination, Norfolk VA in a reasonable manner. Few airlines were flying into Norfolk but US Airways was one. We approached a ticket agent at the airport with the knowledge that a flight was leaving within the hour to Norfolk. We asked how much two tickets would cost, this is a flight of 181 miles, we were told $545 plus fees. We asked the agent if that was for both tickets, she affirmed the price was for both. With the confirmation we agreed and I submitted my credit card and signed for the charge. We were able to get to Norfolk that night by midnight and home after a two hour treachous drive. Upon reviewing my February credit card statment I was stunned to see two charges of $545 or $1090. I asked American Express to inquire about the charges thinking it was a mistake on the airline's part. They were unable to resolve the issue. I subsequently went online to submit a request for a refund. I submitted two eamail requests for refund. I recieved acknowledgement of the emails. I waited the recommended timeframe before inquiring again and was told they had no record of my request. My third attempt was a fax to the Phoenix, AZ office. I again waited the reccomended time went online to determine the status of the request. The website read to the effect the status could not be determined there and that I must call their toll free line. When I did call no one could give me any information on the status nor could they make any determination of a refund. So the company is standing behind the untruth of their ticket agent. I have been a US Airways frequent flyer for twenty years give or take, flown all over the world and get treated like deadbeat.
