- Report: #1421632
Complaint Review: Luster eye cream - Internet
Reported By:
Delta -
Colorado Springs, Colorado, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Luster eye cream
Internet, United States
Web:
lustereyecream.com
Categories:
Business Rating:
(0)
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Luster eye cream Beware of this company!!! You will be charged the full amount of your trial offer!!!
I ordered the trial offer that was supposed to be 14 days, so the ad said, that turned out to be only 10 days (told this by customer service) and thats 10 days from the moment the order is placed, so in actuality once it arrived I was unknowingly down to 4 days. Thinking i had a few days to try this product and decide whether it was for me , when in fact I was already being charged the full amount of 92.97 and 92.99 which i did not authorize, for the 1oz trial offers that were sent.
Upon calling customer service, I am told that I can return the remaining product, I only had the chance to use twice) for a full refund of 4.95 and 5.95( what was paid for shipping and handling) but could not be refunded the amount that was charged when their bogus trial offer ended. Outraged, after hearing this from one customer service rep, I called back and got someone else who at first said they could not refund me anything because the trial had ended, yet I was charged the full amount three days before this.
After an hour on the phone and a few choice words customer service rep #2 has miraculously found a way to refund 46.97 and 45.95 to me, though i would prefer to ship their product back and have the full refund for what i did authorize and the full refund for what i did NOT authorize, I just dont see it happening. Still going to try though. I will not be ordering anything from this company or its affiliates ever again.
