- Report: #1415191
Complaint Review: Luster Eye Serum and Luster Age Defying Cream - Santa Ana California
Reported By:
Anne Denogean -
Tucson, Arizona, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Luster Eye Serum and Luster Age Defying Cream
Santa Ana, California, United States
Phone:
1-888-506-6140
Web:
http://www.brilliantskinserum.com/
Categories:
Business Rating:
(0)
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Luster Eye Serum and Luster Age Defying Cream ,brilliantskinserum.com/ PCM Brilliant Skin KECOMMR*BUYUPHORIA Fraudulent charges of $185.98 on Nov. 29, 2017 Santa Ana California
I did NOT authorize two charges of $92.00 on Nov. 15 or Nov. 29 to PCM BRILLIANT SKIN and KECOMMR*BUYUPHORIA and I am disputing those charges.
Unfortunately, I fell victim to a deceptive product advertising scam on Facebook on Nov. 15 when I responded to an ad for a face cream and an eye serum. The Facebook ad led me to a form to fill out, including my billing information to purchase one-month samples of the cream and serum for, respectively $4.95 and $5.97, which I was charged with no problem. As a generally savvy consumer, I checked for any conditions or subscriptions and did not see anything of the sort.
My receipts, attached, do not mention anything about a “subscription” or “trial offer.” In fact, they say, Thank you again for your purchase of Luster Eye Serum” and “Thank you again for your purchase of Luster Age Defying Cream.”
Nothing in the packaging OR THE FACEBOOK AD mentioned a “subscription service,” nor do I recall having to click on any such terms of agreement to complete the purchase. (Contrary to what they say, the ad DID NOT redirect to their web page, which does have a terms of agreement). The person I spoke to on the phone on Nov. 29 confirmed that the company had canceled their Facebook ad because it was problematic and unclear.
In any case, I was under the impression that I had purchased the product with no further obligation … until today when I checked my accounts to find that on Nov. 29 that I was hit with two charges of $92.99 EACH for the same products I had already received … NOT for additional products, but for the same products that they had already thanked me for completing my purchase.
(I am familiar with subscription purchasing services, and have used them, and am fully cognizant of when I am joining one and how to cancel. This was never presented as such in the Facebook ads and forms that I filled out).
I spent about an hour on the phone arguing with them until they posted two unsatisfactory refunds of $46.49 each, with me being very clear on the point that I was not satisfied and would not be with anything other than a full refund because I NEVER AUTHORIZED THE CHARGES. I did not agree at any point that I had authorized the charges, while they continued to insist that I had. Since we were never going to be in agreement, I said they could process the refunds but I would continue to dispute the actual authorization of the charges.
I did not authorize these two charges of $92.99 and I am DISPUTING the difference between the total $92.99 they have agreed to refund (through two pending refunds of $46.49 each) and the total amount of $185.98. So, in other words, there is still a total of $92.99 in dispute ($46.49 of each order).
