- Report: #1156544
Complaint Review: Macys and National Union Fire Insurance Company - Nationwide
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Macys and National Union Fire Insurance Company
Nationwide, USA
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Macys and National Union Fire Insurance Company Fraudulent Insurance Charge on my moms Macys bill! New Rochelle New York
My mother has been a Macys customer and card holder for many years. She is 84 years old but is still very independent and is able to manage her own affairs. She noticed a 16 dollar charge appearing in her Macy's bill around 4 months ago, she called Macys to inquire what this charge is for and she was told that Macys had no knowledge of this charge. The Macys representative then gave her a phone number to call.
Only when she called the number she was given did she discover the charge was from the National Union Fire Insurance Company for a policy she had never requested or signed up for.
The individual she spoke told her it 'this thing is here from 2007'...my mother then asked him how was it that if it was a charge from 2007 she was only now getting billed. She then asked to speak to a supervisor and was told that someone would call her back.
Then a woman called her the next day and my mother explicitly told this individual that she had never authorized this charge and wanted it removed from her Macys bill. The Supervisor then assured my mother, after apologizing many times, that this would not happen again and told her that she would be receiving a letter from her within 10 days.
What my mother received was a letter from the National Union Fire Insurance Company of Pittsburgh PA. Signed by a Mr. Mark Fraser a Sr Vice President from Direct Marketing stating that enclosed was a change of Beneficiary form. Again this was not what my mother requested.
Although I am filing this fraud/complaint against the National Union Fire Insurance Company of Pittsburgh PA for charging a person for a bogus policy, it seems to me that maybe the bigger fault here has to lie in Macys lap. How can they insert a line item on a customer’s bill for something they know nothing about?
I am not sure if this report I am filling will do any good. I believe that my mother has been swindled out of those 64 dollars, which for some people is a measly sum but for an elderly person on a fixed income it’s a great deal. Both companies are complicit. But maybe Macys is a little bit more so, as they allowed fraudulent charges to appear on a customer's bill.
I am advising my mother to send back to the change form sent to her by the National Union Fire Insurance Company of Pittsburgh PA and simply write across...Cancel Policy. Then go back to Macys and file an official complaint there. I think she'll have to cancel her charge card at Macys as well. If there is anything else that should be done I would appreciate some feedback.
Thank you
