- Report: #627029
Complaint Review: Magic Jack .com - Internet
Reported By:
Veronica -
Butte Valley, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Magic Jack .com
PO box 6846 West Palm Beach, FL 33405 33405 Internet, United States of America
Phone:
Web:
magicjack.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Magic Jack .com Major Rip Off, do not buy. There is no live person to talk to ever. The oneline chat is worthless. They charge your credit card immediately. I ordered a 1 year extention and they will not reverse Internet
I purchased 2 magic jacks over the phone, it was all automated. No live person, and also purchased 2 1 year extention of service for each unit. After receiving the product it did not work at our house because we have satellite, we were not told this when we purchased. I returned 1st class within 3 days. My return information stated they must recive by July 10th to get credit, which was only 16 days after I purchased, not 30 days as they advertise. They billed my credit card right away for both units and for the 1 year extension.After they received the units they reversed the unit charge but not the 1 year extension. After multiple attemtps to try and explain this to the customer service online chat I gave up. They refuse to help and are trained to wear you down.
