- Report: #336464
Complaint Review: Magic Jack - Internet
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Author Confirmed
Why?
Magic Jack
magicjack.com Internet, U.S.A.
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Magic Jack Another throw away consumer product Internet
*Author of original report: Magic Jack satisfaction
*Consumer Comment: thank you for this i was thinking of buying one of these
*Consumer Comment: thank you for this i was thinking of buying one of these
*Consumer Comment: thank you for this i was thinking of buying one of these
*Consumer Comment: thank you for this i was thinking of buying one of these
Magic Jack is made to be thrown away like paper plates?
I purchases my magic jack on april 5, 2008. It worked fine until may 25th. (hmmmm just over 30 days)
First it started going down now and then, but if I unplugged it and plugged it back in, I could get it working again. Now it wont work at all, windows gives me an error message that the usb device I am trying to plug in has malfunctioned. Ive tried it on other computers and the thing just doesnt work anymore. My son is an IT Tech and we tried everything possible in windows to do the fix, and nothing.
Now the fun begins. I open a live chat with customer service and they have me try all of these things and give me links that dont take me anyplace but to their progaganda page. I asked and got higher levels of help (five to be exact) who all started from the same place like they were reading a script. They put me through several steps and nothing worked. I could not get across to any of them that the thing had malfunctioned. It is now going on four hours of chatting onlline with these people and one of them even told me that NOT ONE MAGIC JACK HAS EVER FAILED. Out of the millions sold, mine was the only defective one???
I finally get to number six, and he agrees to replace the jack. He said it was on its way to me and to send the defective one back within two weeks. Yay, finally someone is helping me. I asked him the address to send it back, and he said it would be in the confirmation email. It was not. After I got the email, I realized that he put in an order for a new one..with a new credit card charge. I responded to these emails and told them I was not paying 40.00 every 40 days to use this thing. They will not issue me a working jack until I give them a new credit card. (Thank goodness I changed the level of my original card since purchase or they would have already charged me again).
Now we are on day three, I go back online and immediately ask for a supervisor. She tells me that they wont replace it because my 30 days have expired. I immediately went into CAPS LOCK and demanded a full refund plus the two years of service in advance I paid for. IT IS DEFECTIVE, IT STOPPED WORKING. She finally sent me a link that didnt take me back to the propaganda page and was a return form.
I am taking this thing to the post office today, but after this past three days experience with them so far, I doubt this is going to be smooth sailing the rest of the way. I was paying 40.00 per month for a phone and so far this thing has cost me 70.00 and they want another 40.00.
Now lets get back on tv and tell the world what kind of a mess this company really is. They put out the product so fast and do not back it up AT ALL.
A MESSAGE TO THE INVENTOR: Dont try to sell something on such a mass basis unless you have the customer service to back it up.
Karmaxsts
clearfield, Utah
U.S.A.
I purchases my magic jack on april 5, 2008. It worked fine until may 25th. (hmmmm just over 30 days)
First it started going down now and then, but if I unplugged it and plugged it back in, I could get it working again. Now it wont work at all, windows gives me an error message that the usb device I am trying to plug in has malfunctioned. Ive tried it on other computers and the thing just doesnt work anymore. My son is an IT Tech and we tried everything possible in windows to do the fix, and nothing.
Now the fun begins. I open a live chat with customer service and they have me try all of these things and give me links that dont take me anyplace but to their progaganda page. I asked and got higher levels of help (five to be exact) who all started from the same place like they were reading a script. They put me through several steps and nothing worked. I could not get across to any of them that the thing had malfunctioned. It is now going on four hours of chatting onlline with these people and one of them even told me that NOT ONE MAGIC JACK HAS EVER FAILED. Out of the millions sold, mine was the only defective one???
I finally get to number six, and he agrees to replace the jack. He said it was on its way to me and to send the defective one back within two weeks. Yay, finally someone is helping me. I asked him the address to send it back, and he said it would be in the confirmation email. It was not. After I got the email, I realized that he put in an order for a new one..with a new credit card charge. I responded to these emails and told them I was not paying 40.00 every 40 days to use this thing. They will not issue me a working jack until I give them a new credit card. (Thank goodness I changed the level of my original card since purchase or they would have already charged me again).
Now we are on day three, I go back online and immediately ask for a supervisor. She tells me that they wont replace it because my 30 days have expired. I immediately went into CAPS LOCK and demanded a full refund plus the two years of service in advance I paid for. IT IS DEFECTIVE, IT STOPPED WORKING. She finally sent me a link that didnt take me back to the propaganda page and was a return form.
I am taking this thing to the post office today, but after this past three days experience with them so far, I doubt this is going to be smooth sailing the rest of the way. I was paying 40.00 per month for a phone and so far this thing has cost me 70.00 and they want another 40.00.
Now lets get back on tv and tell the world what kind of a mess this company really is. They put out the product so fast and do not back it up AT ALL.
A MESSAGE TO THE INVENTOR: Dont try to sell something on such a mass basis unless you have the customer service to back it up.
Karmaxsts
clearfield, Utah
U.S.A.
5 Updates & Rebuttals
Jay
Hernando,Florida,
U.S.A.
thank you for this i was thinking of buying one of these
#2Consumer Comment
Wed, June 04, 2008
these people need good support and a better sense of a warranty. they sell these things like they are nothing. it is a great invention but things do break i don't care what they are everything has it's problems. and other people were probably having the samething happen to them. customer service was just lying to you to make you think it was only your's. they do need to make sure these thing's are strong enough to handle the work load of what they put this through. i hope you get your refund of all of your money but i doubt you will you used it for a month. thanks for this report now i won't get one. good luck
Jay
Hernando,Florida,
U.S.A.
thank you for this i was thinking of buying one of these
#3Consumer Comment
Wed, June 04, 2008
these people need good support and a better sense of a warranty. they sell these things like they are nothing. it is a great invention but things do break i don't care what they are everything has it's problems. and other people were probably having the samething happen to them. customer service was just lying to you to make you think it was only your's. they do need to make sure these thing's are strong enough to handle the work load of what they put this through. i hope you get your refund of all of your money but i doubt you will you used it for a month. thanks for this report now i won't get one. good luck
Jay
Hernando,Florida,
U.S.A.
thank you for this i was thinking of buying one of these
#4Consumer Comment
Wed, June 04, 2008
these people need good support and a better sense of a warranty. they sell these things like they are nothing. it is a great invention but things do break i don't care what they are everything has it's problems. and other people were probably having the samething happen to them. customer service was just lying to you to make you think it was only your's. they do need to make sure these thing's are strong enough to handle the work load of what they put this through. i hope you get your refund of all of your money but i doubt you will you used it for a month. thanks for this report now i won't get one. good luck
Jay
Hernando,Florida,
U.S.A.
thank you for this i was thinking of buying one of these
#5Consumer Comment
Wed, June 04, 2008
these people need good support and a better sense of a warranty. they sell these things like they are nothing. it is a great invention but things do break i don't care what they are everything has it's problems. and other people were probably having the samething happen to them. customer service was just lying to you to make you think it was only your's. they do need to make sure these thing's are strong enough to handle the work load of what they put this through. i hope you get your refund of all of your money but i doubt you will you used it for a month. thanks for this report now i won't get one. good luck
Karmaxsts
clearfield,Utah,
U.S.A.
Magic Jack satisfaction
#6Author of original report
Tue, June 03, 2008
I found Dan Borisolow's email address and wrote to him. He emailed me back this morning and apologized and agreed to send me a new magic jack at no charge programmed with my number. I also found the companys physical address in Florida. The company name is ymax and if you go to their website, they have links to each state tariff with their company address. They also have bios of all of the officers of the corporation listed there. The email I got from reading someone elses complaint elsewhere on the internet.
