- Report: #1217953
Complaint Review: Magic Jack - Internet
Reported By:
Donald -
Charlotte, North Carolina, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Magic Jack
Internet, USA
Web:
www.magicjack.com
Categories:
Business Rating:
(0)
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Magic Jack FALSE advertising breech of contract bait/switch Internet
When I purchase my Majik Jack device a few years ago sales pitch was free call anywhere, anytime for $20 a year, for life.
Today, I discovered thier defination of LIFETIME:
==== Unedited CHAT session, 03/24/2015 - 9:20 EST ===
Please wait for a site operator to respond.
You are now chatting with 'Russel'
Your Issue ID for this chat is LTK111530181323070X
Russel: Hello, how may I help you?
Donald Hrascs: My Legacy MJ hardware is trying to install drivers/software for the current produc.
Russel: okay
Russel: May I know where your magicjack is plugged at the moment?
Donald Hrascs: Directly into a USB port. Not through a hub
Russel: okay
Russel: http://upgrades.magicjack.com/upgrade/upgr980.exe
Russel: please click on the link above, download and install upgr980.exe on your computer
Donald Hrascs: This for the legacy devices?
Russel: That is your magicjack driver
Donald Hrascs: It is installing.....
Russel: please let it finish
Donald Hrascs: I do not remember my password!
Russel: Please inform me once the magicjack dial pad appears
Donald Hrascs: I clicked the remindme button for my password, no mail yet
Russel: okay
Russel: please check again after 2 minutes
Donald Hrascs: Hey, it says $35 to renew....When I purchased it the deal was $200 for life. I am not dea yet
Donald Hrascs: $20
Russel: There is no $35 for life deal
Russel: Originally the renewal was $19.95 but that was a few years ago
Donald Hrascs: I don't care. My DEAL was $20 for LIFE as advertised.
Donald Hrascs: And it was not suppose to change, part of the sales pitch
Russel: If you wish to reactivate your subscription you can
Russel: but it will have to be the $35 renewal
Donald Hrascs: I gues I will need to sue you. Clas Action, I will file as a poor person so I do not have to pay the court fees
Russel: Renewal plans are subject to change depending on the market trends and by no means it is permanent
Donald Hrascs: BS, that was not my deal
Russel: It's your choice
Russel: Have a pleasant evening
Donald Hrascs: I will start by making several post in PUBLIC DOMAIN
Russel: It's up to you
Donald Hrascs: You have an attitude. In any event I finally got my password.
Russel: okay
Russel: Have a pleasant evening
Donald Hrascs: Thank you for your help. And your attitude is not okay.
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat
Donald
Charlotte
NC
