- Report: #331914
Complaint Review: Magic Jack - Internet
-
Author Confirmed
Why?
Magic Jack
magicjack.com Internet, U.S.A.
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Tell us has your experience with this business or person been good?
Magic Jack magic jack? sure as long as you NEVER need to use their online "customer" service Internet
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Harry'
Harry: Hello, how may I help you?
xxxxxxx: Yes, I placed an order yesterday and then cancelled it
xxxxxxx: I see that although the order was cancelled and had not yet been shipped; your company STILL debited my card the $1.00
xxxxxxx: At what point can I expect this to be credited back to my account and will I have to worry about your company debited money from my card at the end of what "would" have been my trial period???
Harry: The authorization is put through for just $1 to determine if your card is not fraudulent or otherwise compromised.
xxxxxxx: Yes, I know that, but again; at what point will this be credited "back" to my card?
xxxxxxx: magicJack Order No.: DT00374270 Reference ID: 3286610 - - - - - - - - - - ORDER CANCELATION NOTICE - - - - - - - - - - - - - - - - - - - - - - - Order Summary - - - - - - - - - - - - - Total magicJacks Ordered: 1 Order Subtotal: 39.95 Taxes: .00 Shipping: 6.95 ----------------------------- ORDER TOTAL: $46.90 - - - - - - - - - - Order Shipping Information - - - - - - - - - - Customer Name:xxxxxxx xxxxx Address 1: xx xxxxxxxxxxxx xxxx xx Address 2: City, State, Zip: xxxxxxx, xx xxxxx-xxxx Country: United States Billing Phone#: Shipping Phone#: Thank you for your interest in magicJack. Yours truly, magicJack
Harry: Can I have your email address please?
xxxxxxx: [email protected]
Harry: Thank you
Harry: Please wait while I check that for you
xxxxxxx: OK
Harry: One moment please...
xxxxxxx: ARE YOU STILL THERE???
Harry: Yes xxxxxxx.
Harry: I was just looking into your account.
Harry: That charge is just a hold until the 30 day trial expires.
xxxxxxx: Ok, so lets try this again; SINCE THE ORDER WAS CANCELLED, AS IN "IT'S NOT GOING TO BE SHIPPED" AS IN I DIDN'T PURCHASE ANYTHING FROM YOUR COMPANY, AS IN "I DON'T OWE YOUR COMPANY ANY MONEY" ; AT WHAT POINT WILL THAT 1.00 BE REFUNDED??
xxxxxxx: Am I going too fast for you? Please tell me what it is about this that you don't understand....
Harry: Click the link below for magicFix:
Harry: http://www.magicjacktv.com/1/magicfix.asp
Harry: One moment please...
Harry: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
xxxxxxx: Since I cancelled the order THERE WILL BE NO TRIAL PERIOD;
Chat InformationPlease wait while I transfer the chat to the best suited site operator.
Chat InformationYou are now chatting with 'Harold'
xxxxxxx: Yes harold, instead or repeating everything I just said, I'm going to cut and paste the relevant sections of a "chat" I just had with Harry
xxxxxxx: Harry: Hello, how may I help you? xxxxxxx: Yes, I placed an order yesterday and then cancelled it xxxxxxx: I see that although the order was cancelled and had not yet been shipped; your company STILL debited my card the $1.00 xxxxxxx: At what point can I expect this to be credited back to my account??
Harold: Hello, this is Harold, it's my pleasure to assist you today, please give me a moment while I review the chat history.
Harold: Thank you for holding, is that what you have received from us after canceling the order, Patrick?
xxxxxxx: Here is a cut and paste of the cancellation confirmation that I received from your company:
xxxxxxx: Dear xxxxxxx xxxxx, Per your request, we have canceled your magicJack order. Reference Order Number: DT00374270. We are sorry to hear that you are no longer interested in our product. If at a later date you wish to place another order, we welcome your business. magicJack Order No.: DT00374270 Reference ID: 3286610 - - - - - - - - - - ORDER CANCELATION NOTICE - - - - - - - - - - - - - - - - - - - - - - - Order Summary - - - - - - - - - - - - - Total magicJacks Ordered: 1 Order Subtotal: 39.95 Taxes: .00 Shipping: 6.95 ----------------------------- ORDER TOTAL: $46.90 - - - - - - - - - - Order Shipping Information - - - - - - - - - - Customer Name: xxxxxxx xxxxx Address 1: xx xxxxxxxxxxxx xxxx xx Address 2: City, State, Zip: xxxxxxx, xx xxxxx-xxxxCountry: United States Billing Phone#: Shipping Phone#: Thank you for your interest in magicJack. Yours truly, magicJack
xxxxxxx: I cannot believe that it is taking this long to resolve an issue involving a $1.00 charge,
xxxxxxx: It's a simple enough question; AT WHAT POINT WILL THE $1.00 BE CREDITED BACK TO MY ACCOUNT???
Harold: Please keep your patience, as I've checked the statement in the upper message, we did not charge you. you've only received a confirmation that the order has been canceled.
Harold: Do you have another statement about the charge so I could check if it's from us?
xxxxxxx: You definetly did debit my card for the $1.00
Harold: Once we did the charge, we must include the state from where are we lacated but I did not see it in the upper message, Patrick.
xxxxxxx: I have no idea what "your" internal procedure is; I don't work for magic jack; all I did was send you a cut and paste of the cancellation email I received from your company
Harold: Kindly post the bank statement here about the charge so I could check if it's from us?
Harold: I believe you did receive that on the email not from the bank statement..
xxxxxxx: If this is how your company does business; KEEP THE DOLLAR.. You'll need it when your company goes belly up.... What bank statement are you talking about????
xxxxxxx: Did you bother to check the dates we're talking about here?
xxxxxxx: This all took place yesterday....
Harold: Once we did the charge we must give it like this "5352373746393949 FL 1 USD"
Harold: Not like that..
xxxxxxx: Are you telling me that you have no way of verifying charges from where you are?
Harold: Yes, but you don't have a proof of the statement if it's from us.
xxxxxxx: I know you debited my card because I checked my balance and your charge came up
Harold: Please stop accusing our company.
Harold: We do not process any charges until the Trial Period has expired. Please contact your credit card company if you need more details.
xxxxxxx: HAROLD F**K YOU AND YOUR LYING COMPANY; KEEP THE F**KING DOLLAR AND EXPECT TO SEE THE TEXT OF THIS CHAT ON RIPOFFREPORT.COM FOR STARTERS..
Sick of the lies and b******t
Atlanta, Georgia
U.S.A.
Chat InformationYou are now chatting with 'Harry'
Harry: Hello, how may I help you?
xxxxxxx: Yes, I placed an order yesterday and then cancelled it
xxxxxxx: I see that although the order was cancelled and had not yet been shipped; your company STILL debited my card the $1.00
xxxxxxx: At what point can I expect this to be credited back to my account and will I have to worry about your company debited money from my card at the end of what "would" have been my trial period???
Harry: The authorization is put through for just $1 to determine if your card is not fraudulent or otherwise compromised.
xxxxxxx: Yes, I know that, but again; at what point will this be credited "back" to my card?
xxxxxxx: magicJack Order No.: DT00374270 Reference ID: 3286610 - - - - - - - - - - ORDER CANCELATION NOTICE - - - - - - - - - - - - - - - - - - - - - - - Order Summary - - - - - - - - - - - - - Total magicJacks Ordered: 1 Order Subtotal: 39.95 Taxes: .00 Shipping: 6.95 ----------------------------- ORDER TOTAL: $46.90 - - - - - - - - - - Order Shipping Information - - - - - - - - - - Customer Name:xxxxxxx xxxxx Address 1: xx xxxxxxxxxxxx xxxx xx Address 2: City, State, Zip: xxxxxxx, xx xxxxx-xxxx Country: United States Billing Phone#: Shipping Phone#: Thank you for your interest in magicJack. Yours truly, magicJack
Harry: Can I have your email address please?
xxxxxxx: [email protected]
Harry: Thank you
Harry: Please wait while I check that for you
xxxxxxx: OK
Harry: One moment please...
xxxxxxx: ARE YOU STILL THERE???
Harry: Yes xxxxxxx.
Harry: I was just looking into your account.
Harry: That charge is just a hold until the 30 day trial expires.
xxxxxxx: Ok, so lets try this again; SINCE THE ORDER WAS CANCELLED, AS IN "IT'S NOT GOING TO BE SHIPPED" AS IN I DIDN'T PURCHASE ANYTHING FROM YOUR COMPANY, AS IN "I DON'T OWE YOUR COMPANY ANY MONEY" ; AT WHAT POINT WILL THAT 1.00 BE REFUNDED??
xxxxxxx: Am I going too fast for you? Please tell me what it is about this that you don't understand....
Harry: Click the link below for magicFix:
Harry: http://www.magicjacktv.com/1/magicfix.asp
Harry: One moment please...
Harry: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
xxxxxxx: Since I cancelled the order THERE WILL BE NO TRIAL PERIOD;
Chat InformationPlease wait while I transfer the chat to the best suited site operator.
Chat InformationYou are now chatting with 'Harold'
xxxxxxx: Yes harold, instead or repeating everything I just said, I'm going to cut and paste the relevant sections of a "chat" I just had with Harry
xxxxxxx: Harry: Hello, how may I help you? xxxxxxx: Yes, I placed an order yesterday and then cancelled it xxxxxxx: I see that although the order was cancelled and had not yet been shipped; your company STILL debited my card the $1.00 xxxxxxx: At what point can I expect this to be credited back to my account??
Harold: Hello, this is Harold, it's my pleasure to assist you today, please give me a moment while I review the chat history.
Harold: Thank you for holding, is that what you have received from us after canceling the order, Patrick?
xxxxxxx: Here is a cut and paste of the cancellation confirmation that I received from your company:
xxxxxxx: Dear xxxxxxx xxxxx, Per your request, we have canceled your magicJack order. Reference Order Number: DT00374270. We are sorry to hear that you are no longer interested in our product. If at a later date you wish to place another order, we welcome your business. magicJack Order No.: DT00374270 Reference ID: 3286610 - - - - - - - - - - ORDER CANCELATION NOTICE - - - - - - - - - - - - - - - - - - - - - - - Order Summary - - - - - - - - - - - - - Total magicJacks Ordered: 1 Order Subtotal: 39.95 Taxes: .00 Shipping: 6.95 ----------------------------- ORDER TOTAL: $46.90 - - - - - - - - - - Order Shipping Information - - - - - - - - - - Customer Name: xxxxxxx xxxxx Address 1: xx xxxxxxxxxxxx xxxx xx Address 2: City, State, Zip: xxxxxxx, xx xxxxx-xxxxCountry: United States Billing Phone#: Shipping Phone#: Thank you for your interest in magicJack. Yours truly, magicJack
xxxxxxx: I cannot believe that it is taking this long to resolve an issue involving a $1.00 charge,
xxxxxxx: It's a simple enough question; AT WHAT POINT WILL THE $1.00 BE CREDITED BACK TO MY ACCOUNT???
Harold: Please keep your patience, as I've checked the statement in the upper message, we did not charge you. you've only received a confirmation that the order has been canceled.
Harold: Do you have another statement about the charge so I could check if it's from us?
xxxxxxx: You definetly did debit my card for the $1.00
Harold: Once we did the charge, we must include the state from where are we lacated but I did not see it in the upper message, Patrick.
xxxxxxx: I have no idea what "your" internal procedure is; I don't work for magic jack; all I did was send you a cut and paste of the cancellation email I received from your company
Harold: Kindly post the bank statement here about the charge so I could check if it's from us?
Harold: I believe you did receive that on the email not from the bank statement..
xxxxxxx: If this is how your company does business; KEEP THE DOLLAR.. You'll need it when your company goes belly up.... What bank statement are you talking about????
xxxxxxx: Did you bother to check the dates we're talking about here?
xxxxxxx: This all took place yesterday....
Harold: Once we did the charge we must give it like this "5352373746393949 FL 1 USD"
Harold: Not like that..
xxxxxxx: Are you telling me that you have no way of verifying charges from where you are?
Harold: Yes, but you don't have a proof of the statement if it's from us.
xxxxxxx: I know you debited my card because I checked my balance and your charge came up
Harold: Please stop accusing our company.
Harold: We do not process any charges until the Trial Period has expired. Please contact your credit card company if you need more details.
xxxxxxx: HAROLD F**K YOU AND YOUR LYING COMPANY; KEEP THE F**KING DOLLAR AND EXPECT TO SEE THE TEXT OF THIS CHAT ON RIPOFFREPORT.COM FOR STARTERS..
Sick of the lies and b******t
Atlanta, Georgia
U.S.A.
1 Updates & Rebuttals
Kelly Trusel
Oil City,Pennsylvania,
U.S.A.
The difference between a debit and a hold!
#2Consumer Comment
Mon, May 19, 2008
Dear Sick of the lies and Bull****, First of all, you don't seem to understand the difference between a charge and an authorization hold. Many companies will verify your credit / debit card by placing a $1.00 authorization hold to your account to verify the validity of your card. If you talk to your bank who issued the card, they will tell you that after a period of time (usually 7 days) if the charge is not processed, the hold will be released. MagicJack has no control over the hold amount policies of your bank. Furthermore, it seems you didn't do your homework on what areas have local exchanges for you. Basic common sense (which seems to be an oxymoron in your case) dictates that one research the details before ordering anything over the Internet. I did my homework and was well aware that I couldn't get a local exchange for my area. I wasn't ordering MagicJack so my friends could call me on a local number, but to have the means to make toll calls for free! I ordered two MagicJack units, received them quickly, and they worked just as promised. Sure, I had issues with needing to open specific ports on my firewall, but that was clearly explained in the instructions both included with the units and their online instructions. And, lastly, your vulgar language was unnecessary and inappropriate. Had I been on the receiving end of your vulgarity, I too would have treated you with the same rude response that you deserved. MagicJack works! Period! Read the instructions, do your homework, and you will know what you are buying. Ignorance is no excuse or justification for your response, and is certainly unfair to the company and its support staff. The moral of this story is that you caused the problem yourself by not knowing what you were buying and using vulgarity when you weren't given what YOU wanted. It's a shame that you chose to slander and attack a company that IS providing exactly what they advertise. MagicJack works if you simply take the time to understand what it is that you are buying. Sincerely, A satisfied customer in Oil City, PA. (and no, I'm in no way affiliated with the company or any of its employees)
