- Report: #1131970
Complaint Review: Magic Jack - USA Internet
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Author Not Confirmed
Why?
Magic Jack
not available USA, Internet, USA
Web:
www.magicjack.com
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Magic Jack, MagicJack or Magic Jack Plus, Magic Jack Rip Off USA Internet
We bought the MagicJack thinking it would be a good way to save money. We bought it in 2013 and according to their online chat service the deal changed in 2014 and not only were we not informed, but are expected to pay based on the new deal. We paid to port our phone to the new service as a one time charge. Now it has become an annual fee of 9.95. In order to get it to start when we bought it we had to pay to port the number and then a year of service. Apparently the new deal is 6 months free and then pay for servie. We paid for a year but are now expected to pay again after 6 months, along with the $9.95 fee for porting our number.
The advertized $19.95/year is not about $40/year. I am not saying that this is a fortune, but it IS false advertizing and out and out fraud. After paying for the box and the startup costs I am now going to have to find an alternative overnight. Oh yeah...no warning about the charges, just a message when I pick up the phone to use it that tells me I owe them money. The customer service chat just repeated the 2014 deal to me, transferred me to another person who repeated it again and then disconnected the chat. The quality? Eh. The customer service...TERRIBLE! The deal? Fraud....total rip-off! Don't waste your money because they seem cheap. As always, you get what you pay for!
