- Report: #347110
Complaint Review: Magic Jack - Internet
-
Author Confirmed
Why?
Magic Jack
www.magicjack.com Internet, U.S.A.
Phone:
281-4041551
Web:
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Magic Jack Total Scam product doesnt work nor does online help and live reps... will not refund money at all Internet
*Consumer Comment: Magic Jack - Delivers - This little device works great!
*Consumer Comment: Mine Works - but they claim FREE for 30 days and charge immediately
*Consumer Comment: Mine Works - but they claim FREE for 30 days and charge immediately
*Consumer Comment: Mine Works - but they claim FREE for 30 days and charge immediately
*Consumer Comment: Mine Works - but they claim FREE for 30 days and charge immediately
I saw the ad for Magic Jack and thought maybe I can save money order the product. Got it 7 days later apparently the trial process begins when you make the order not when you get it. My card was chard about 10 days after I made the order. We tried on every computer even some friends computers who weren't as up to date still nothing. Tried over 20x the online help got no one accept once. Finally got a phone # from my card statement that leads to another #. About 7.5 weeks later still no refund and the product was returned 2 weeks after I got it. I am told repeatedly that it would be 5-7 days or in 24 hours. Never got anything!
Solitaire
florida city, Florida
U.S.A.
Solitaire
florida city, Florida
U.S.A.
5 Updates & Rebuttals
Mary
Big Bear City,California,
U.S.A.
Mine Works - but they claim FREE for 30 days and charge immediately
#2Consumer Comment
Sat, July 19, 2008
The only problem I had when I installed mine was it wouldn't work in the USB hub I plugged it in to. I then plugged it into a PPOWERED USB hub and it worked, and has continued to work, great. HOWEVER, the companny's advertising claims you get the item for 30 days FREE TRIAL. It IS NOT FREE. I was charged immediately, which caused 1 check to bounce. Their Live Help is as useless as eBays and they refused to give me a customer support phone number or even a company address to write to. I did find that info on the internet.
Mary
Big Bear City,California,
U.S.A.
Mine Works - but they claim FREE for 30 days and charge immediately
#3Consumer Comment
Sat, July 19, 2008
The only problem I had when I installed mine was it wouldn't work in the USB hub I plugged it in to. I then plugged it into a PPOWERED USB hub and it worked, and has continued to work, great. HOWEVER, the companny's advertising claims you get the item for 30 days FREE TRIAL. It IS NOT FREE. I was charged immediately, which caused 1 check to bounce. Their Live Help is as useless as eBays and they refused to give me a customer support phone number or even a company address to write to. I did find that info on the internet.
Mary
Big Bear City,California,
U.S.A.
Mine Works - but they claim FREE for 30 days and charge immediately
#4Consumer Comment
Sat, July 19, 2008
The only problem I had when I installed mine was it wouldn't work in the USB hub I plugged it in to. I then plugged it into a PPOWERED USB hub and it worked, and has continued to work, great. HOWEVER, the companny's advertising claims you get the item for 30 days FREE TRIAL. It IS NOT FREE. I was charged immediately, which caused 1 check to bounce. Their Live Help is as useless as eBays and they refused to give me a customer support phone number or even a company address to write to. I did find that info on the internet.
Mary
Big Bear City,California,
U.S.A.
Mine Works - but they claim FREE for 30 days and charge immediately
#5Consumer Comment
Sat, July 19, 2008
The only problem I had when I installed mine was it wouldn't work in the USB hub I plugged it in to. I then plugged it into a PPOWERED USB hub and it worked, and has continued to work, great. HOWEVER, the companny's advertising claims you get the item for 30 days FREE TRIAL. It IS NOT FREE. I was charged immediately, which caused 1 check to bounce. Their Live Help is as useless as eBays and they refused to give me a customer support phone number or even a company address to write to. I did find that info on the internet.
Mjk
Exton,Pennsylvania,
U.S.A.
Magic Jack - Delivers - This little device works great!
#6Consumer Comment
Sun, July 13, 2008
I have used the Magic Jack now for about 6 months. I've made and received tons of calls, 99.9% of the calls are crisp and clear. As good or better then other VOIP companies. I have even carried the little device outside the USA and made calls back home... For Free! Works great with fax machines as well. Packet 8 charges and additional $9.99 a month to be able to fax. Anyone who is having issues with the device should look first at their PC, is there two many processes running that is causing poor performance? I actually have the Magic Jack conncted to an old IBM Thinkpad (300 mhz) with no performance issues. The second item to consider is your broadband connection. I know when I was on Comcast, I would experience very unreliable connection speeds. For $39.99 the first year and then $19.99 every year there after this is a fantastic device.
