- Report: #1184065
Complaint Review: Magic Jack - Nationwide
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Author Not Confirmed
Why?
Magic Jack
Nationwide, USA
Web:
magicjack.com
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Magic Jack Misleading, false charges Nationwide
I have used Magic Jack with no problems the past seven years or so. I always renew for a year at a time. This year however I could not afford to do so. On August 18th my service for the year was up. I went without for a short while. On September 18th I paid on my phone service to turn it on, I had the option of paying five (5) dollars for one month of service which I chose. Yesterday, October 20th my service went out again so I opted to pay five (5) dollars for another month. Used my phone all day and night with no problem. When we woke up this morning I found another email from MagicJack confiriming an order that was placed around 3am while we were asleep, renewing my phone for a year and charging it to my card. I contacted MagicJack about this and was told that I turned on the auto renewal feature. ...... I did not. Not only did I NOT turn it on, there is absolutely NOTHING on the page named 'Auto Renewal" on my account page with them. They assured me they would cancel this 'order' and that I needed to turn 'auto renewal' off. No way shape or form of doing this on their site. So I got the confirmation email that this order they made was cancelled. Went to use my phone because I paid for another month yesterday......and was prompted to pay if I wanted to use my phone.......ie...month, 6 months, etc... I contacted them again which I kept a copy of the entire live chat conversation. I explained that yes I contacted someone to cancel the 'unrequested' order but that I had paid for another month and my whole account has been cancelled now and I want credit for the month I paid and have my phone on. Well needless to say I felt like a rocket scientist trying to teach rocket science to first graders. I finally called and got through to someone higher up, was on hold for quite a while, finally she came back and this is what I was told..........Your account expired August 18th........on September 18th you paid five dollars for one month........that month was from August to September......yesterday you paid for a month which was from September to October so your account has expired. When your account expires we give you a 120 day grace period in which you can pay. Paying five dollars per month Ms Vaughn you are really spending way too much for your phone, YOu would save more money buying six months at a time.....and so forth........in NO WAY does it state that the five dollars I paid for was BACK PAY. NO WHERE on my account does it say that there is a 120 day grace period. The five dollars I paid per month ran from september to october. They turned off my phone and pulled this out of thier rears when I called them out on a false charge. They are making up 'false statements' of service as they go. NEVER in the years I have used them have I had this horrible experience and NEVER has anyone EVER made up rules etc. about a service I have used, ever. How can they get away with this?
