Complaint Review: Magic Jack - West Palm Beach Florida

Fraud!

Did not make the charge.  Called number on credit card and is bad number 561 594 2140.. recording tells you to go to their website (like EVERYONE has a COMPUTER - not my 87 year old mother they charged this to).  Got good number from my ccard company 281 404 1551 and explained to MagicJack she was charged for TWO on consecutive days.  They came back saying WRONG Name and sorry you were charged for TWO! I said I am not Johnson and they asked if i was Johnson in Florida!  So they have done it to (are doing it to) others too??!!!!  No I am Walker in Texas... HOLD AGAIN... finally asked for supervisor and stayed on hold for over 40 mintues.

Called credit card company and two days later ONE charge was taken off... they asked me to wait 15 days to see if the other would be taken off.

I did not wait and went OnLine chat with MagicJack on their website.....

Here is the copy of the chat.. you tell me if they are idiots or not?  and if you are an attorney looking for a class action suit... what do they make on $% in banks of money they have of mine (and untold others) while sitting in a bank for over 30 days while they play with it and string innocent people along.. to make that $%????

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You are now chatting with 'Irish' Your Issue ID for this chat is LTK419094841829X

Irish: Hello, how may I help you?

Jeanette Walker: my mother was charged with two magic jacks and she did not order them.. she is 87 years old and has no need. what can i do?

Jeanette Walker: My name is zachary and i am her son.

Irish: Hi Zachary.

Jeanette Walker: i called your company and talked to them last week.. i was on hold for over 40 mintues for a supervisor and finally hung up and called the credit card company.

Irish: May I have your first and last 4 digits of your credit card number for me to pull up your order?

Jeanette Walker: i THOUGHT this was a hearing aide i ordered for her and was returning it...

Jeanette Walker: the LAST 4 is all i have from her credit card statement

Jeanette Walker: i am calling her now to get it but can we do it by something else.

Jeanette Walker: ???? another way to look it up???

Irish: I need to get the digits of the card to make sure, Zachary.

Irish: May I have the email address please?

Jeanette Walker: CCard sarts with xxxx and ends in xxxx

Jeanette Walker: she does not have internet or computer

Irish: Thanks.

Jeanette Walker: she had ID fraud in August.. and we changed ALL cards and passwords... i need any infor on this charge for police.. address they were sent to etc..

Irish: To check and confirm your order, please give me the email addres.

Jeanette Walker: Do you require email to purchase from your comapny?  As i said.. she does NOT have email.. or computer.. or internet... curious why two charges in two days???? 30 and 31st of Dec. one has been credited...

Irish: address**

Jeanette Walker: we did NOT order it and it was NOT shipped to us... I am asking YOU what address you shipped to.. we are in Dallas Texas.

Irish: Okay, you want to return it for a refund, right?

Jeanette Walker: !! what???? we did NOT order and DID NOT receive!!! can i please chat to a supervisor.. and is there a phone number for your company....

Irish: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

Jeanette Walker: i was on the phone for an hour last week and never spoke to one.

Please wait while I transfer the chat to the best suited site operator. You are now

chatting with 'Andy' Your Issue ID for this chat is LTK419094841829X

Jeanette Walker: andy.. are you a supervisor?

Andy: yes I am one of them please wait while I'll check your previous chats.

Andy: One moment please...

Andy: Thank you for waiting.

Andy: as i have checked this is regarding magicjack charges right?

Jeanette Walker: correct

Jeanette Walker: they were not ordered by my mother.

Andy: can i have the first 4 and last 4 numbers of the card that was charged please so I can pull all the order records here in our end, and make further actions on this one.,

Jeanette Walker: i thought this charge was for hearing aide and did not know why we were charged for two.. i contested the second charge by my credit card company when i could not get satisfaction over the phone with your company

Jeanette Walker: X00X 8XX1

Andy: Thank you, let me check it here in our end.

Andy: One moment please...

Jeanette Walker: i was given credit on the one.. and told CC i was returning the Hearing Aide for other credit... but found out this weekend you are not the hearing aide company and we did not order these. I am asking for the address you sent this product to so i can report it to police.

Andy: Thank you for waiting. May i know who is the owner of this card information please?

Jeanette Walker: i told the CC company this morning that we did not make this charge and we made an error in thinkng it was a hearing aide.

Jeanette Walker: can you please tell me address you sent this to?

Jeanette Walker: i have answered all questions and i get no answers...

Jeanette Walker: my mother does not have a computer.. she does not use long distance.. we think this may be NEW FRAUD.. and i am having to do all of the fraud for her.

Andy: I need to have the complete name of the owner of the card so I can pull the records here in our end.

Jeanette Walker: you have the name!!!! it is in orange.. and you have the card number.

Andy: Your name is not in here in our end,

Jeanette. can i have your mother's name if it will appear here in our end.

Jeanette Walker: let me make this clear.. my name is Zachary! i am her son.. her name is Jeanette Walker.. name on the card.

Andy: thank you for that Clarification.

Andy: please hold while I'll download these information you gave here in our end.

Andy: One moment please...

Jeanette Walker: your company charged her two times on stated card. dec 30 and 31 for 74.15 each

Andy: Thank you for waiting,

Jeanette Walker: it is not your problem i spent hour on phone last week with your company and that the earlier lady could not help me... how you can not have record of it astonishes me... i am at work and do not have much time to deal with this. I will turn it over to fraud with the detective handling our case and to Discover .. BBB and state of texas... thank you...

Andy: ok Andy: Is there anything else I may help you with today?

Jeanette Walker: take the charges off the card and give me a good number for the police to call so they can get the information on who made these charges and what address they gave you.

wait... wait.. waiting.. and NO REPLY!!! they end the chat!!!!!!!!!!!!!!!11111

Chat session has been terminated by the site operator.

nuff sed!