- Report: #1212547
Complaint Review: Magicjack plus - Internet
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Author Confirmed
Why?
Magicjack plus
Internet, USA
Phone:
will not give information
Web:
Magicjack.com
Categories:
Business Rating:
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Magicjack plus fails to live up to service agreements Internet
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I purchased a five year phone plan with Magicjack Plus, starting 11-30-11 it was to continue until 12-27-2017. I stopped using the phone for awhile, then tried to re-establishit's use. I spent 2 hours plus on the phone to what amounts to a poorly trained tech dept to no avail, they had no idea why my Magicjack service would not work. I gave up and called my card carrier to see if I could protest the charge - which was 104.54 but they only go back for 90 days. They did however contact Magicjacks billing dept. to see if I could get credit for the unused time, Magicjack catagorically refused to refund any amount for the time I cannot use because they can not resolve the issue. Macicjack offered to send yet another component, which I would have to pay a trumped up shipping charge for. I refused because it is not the component that is in error it is Magicjacks enternal policy of grinding out yet more cash from it's customers. Any attempt to use their web site is masked over with a screen to extort yet another payment option. I am dead in the water now, and Magicjack contnues to rip off thousands of it's customers with this scheme. To the reader ---- avoid Magicjack at all cost! They will rob you blind. Use other options for a voip - I wish I had.
