- Report: #405164
Complaint Review: Magicjack - Florida
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Magicjack
www.magicjack.com Florida, U.S.A.
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Magicjack I called magicjack with a police report to have my number changed and they said they would change my number they gave me a new number but it never worked and when you called my old number it still works never been dis I called over 3 times to have it fixed and even offered to give them the case number and they did nothing the last rip even hung up on me I have copy of the last conversation with I DONT KNOW Florida
here is a copy of the last conversation I am looking for a attorney now this phone company basicaly said my life is not important here is one copy of the last conversation with a magicjack rep
Chat Window
Page 1 of 2
Please wait for a site operator to respond.
You are now chatting with 'Rodney'
Rodney: Hello, how may I help you? Rodney: Hi Rick Rick: yes I need to go too secound teir support Rick: My old number of (((redacted))) was suppose to get diss and its not Rick: I have a police report Rodney: Okay. Rodney: Please wait while I check that for you Rick: keep giving the run around now for over 24 hours next is a law suit Magic jack has messed over thousands of customers. I want to talk to a live person on the phone Rodney: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you. Rick: its call fraud Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Ermin'
Ermin: Hi... Ermin here, I'll be assisting you today... How are you? Please give me time to read your previous chats... Rick: ok Ermin: Thank you for waiting. Rick: I am getting very upset this is not hard to fix dis my old number of (((redacted))) I am been getting death threats how many times do I have to tell you all. and I am tired of empty promises you have taken care of it my nest step is to my lawer tomorrow I hate to have to take anyone to court Ermin: May i know your MJ number please? Rick: o my god you did read any notes Rick: necause if you did I posted it in there many times over and over again Rick: do you relize when we go to court every one will get court order to court Rick: and you can pull up prev notes Ermin: Im now on it Ermin: One moment please... Rick: and you must of not acting like you are doing so is fraud Ermin: Please plug in your MJ Rick: I owned a call center before there are federal laws you all have to follow and when we go to court if every thing is not noted thats against the law Rick: it is plugged in Rick: send me to the higher level plz Ermin: Im incharge of the higher levele of support Rick. Rick: you have a manager Rick: I been lied to over and over again and have proof just like when you acted liked you was looking thingd up and was not frauding a customer is a crime Ermin: Yes we have but they are not avaible Rick: Well when the ceo of thew company gets in court because my life was put in danger you can explain it to him Ermin: Your request will forwarded to him after our chat session Rick: that what every one says you all have told me you would dis my number of (((redacted))) and you never have I had the police over her and made a report and they told me to have my number changed and I been made empty promise that is will be taking care of and has not been taken care of Rick: if you dont belive I can call the police back over here I even have the sargent in on it because the person who made the threats is very dangerus Your company keeps saying dont worry it will be taken care of with in 2 hours it almost been over 24 hours now Rick: Hello Ermin: One moment please... Ermin: Please login on your account at my.magicjack.com to diss that number Ermin: There is an option there to do that Rick: you are not reading the notes again I have a new number and it dont even work the old number dont even show on my account when I log in but its still working Rick: the new number is (((redacted)))Rick: the old is (((redacted))) Rick: so do I need to go to my lawer to handel this or can you all take care of this after this I feel I have no choice but to go to my lawer majic jack is outting my life in danger
12/26/2008 (((link redacted)))
Chat Window
Page 2 of 2
Rick: can you tell me why I was lied to over and over again about this being taken care of I been told 3 times now this was taken care of Rick: still holding he has not resp 532 pm Rick: 12/26/2008 Ermin: If you own the number you can do it on your own Rick. Rick: I have already done it but it wanted to forward old number to new number for 30 days so then I been on with you all now for over 24 hours people saying no problem I can fix that seance its a life threating things and all I got is empty promises you all are supoose to be my phone company I am your customer plz help me Ermin: Please be specific with your issue, the problem here is i cannot retrieve the your whole previous cobnversation. i do apologize for that. but if its okay with you lets start a new resolution on this problem. Rick: do you not read notes above? getting paid by the min to act like you dont know what is going on after I told you in above notes is fraud Rick: look it up if you dont understrand Rick: for the last time my old number of (((redacted))) should be dis and my new number (((redacted))) should be working but it says it dis I have a police report my life is in danger I was adv to chnage my number so I got with you company magic jack and adv them I was adv that it was no problem and nothing never happened after 3 empty pormises now plz fix it or get me to somone who can. Rick: now the time is 541pm centerl standerd time date 12/26/2008 Ermin: I cannot resolve this issue now to be honest. i need to work on this after our chat session Rick: no lets fix now Rick: I dont trust you all Ermin: Its okay Rick as long as im doing my best to help Rick: I know but if you cant fix it trans the call Rick: my life is in danager Ermin: I understand your part Rick: I have told you many times I have a police report Ermin: and Im sorry if you feel that way Rick: all I need is my number dis like I was promised over 24 hours ago Ermin: But as ive said i will wotrk on this isue' Rick: plz trans me Rick: I am not satisfied Rick: 12/16/2008 544 pm Rick: 12/26/2008 Ermin: We cannot transfer you to anywhere Rick. Chat session has been terminated by the site operator.
12/26/2008 (((link redacted)))
tHE MAGICJACK REP HUNG UP ON ME IS MY SAFTY NOT WORHT ANYTHING OR MY FAMILY SAFTY
Rick
bedford, Texas
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Chat Window
Page 1 of 2
Please wait for a site operator to respond.
You are now chatting with 'Rodney'
Rodney: Hello, how may I help you? Rodney: Hi Rick Rick: yes I need to go too secound teir support Rick: My old number of (((redacted))) was suppose to get diss and its not Rick: I have a police report Rodney: Okay. Rodney: Please wait while I check that for you Rick: keep giving the run around now for over 24 hours next is a law suit Magic jack has messed over thousands of customers. I want to talk to a live person on the phone Rodney: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you. Rick: its call fraud Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Ermin'
Ermin: Hi... Ermin here, I'll be assisting you today... How are you? Please give me time to read your previous chats... Rick: ok Ermin: Thank you for waiting. Rick: I am getting very upset this is not hard to fix dis my old number of (((redacted))) I am been getting death threats how many times do I have to tell you all. and I am tired of empty promises you have taken care of it my nest step is to my lawer tomorrow I hate to have to take anyone to court Ermin: May i know your MJ number please? Rick: o my god you did read any notes Rick: necause if you did I posted it in there many times over and over again Rick: do you relize when we go to court every one will get court order to court Rick: and you can pull up prev notes Ermin: Im now on it Ermin: One moment please... Rick: and you must of not acting like you are doing so is fraud Ermin: Please plug in your MJ Rick: I owned a call center before there are federal laws you all have to follow and when we go to court if every thing is not noted thats against the law Rick: it is plugged in Rick: send me to the higher level plz Ermin: Im incharge of the higher levele of support Rick. Rick: you have a manager Rick: I been lied to over and over again and have proof just like when you acted liked you was looking thingd up and was not frauding a customer is a crime Ermin: Yes we have but they are not avaible Rick: Well when the ceo of thew company gets in court because my life was put in danger you can explain it to him Ermin: Your request will forwarded to him after our chat session Rick: that what every one says you all have told me you would dis my number of (((redacted))) and you never have I had the police over her and made a report and they told me to have my number changed and I been made empty promise that is will be taking care of and has not been taken care of Rick: if you dont belive I can call the police back over here I even have the sargent in on it because the person who made the threats is very dangerus Your company keeps saying dont worry it will be taken care of with in 2 hours it almost been over 24 hours now Rick: Hello Ermin: One moment please... Ermin: Please login on your account at my.magicjack.com to diss that number Ermin: There is an option there to do that Rick: you are not reading the notes again I have a new number and it dont even work the old number dont even show on my account when I log in but its still working Rick: the new number is (((redacted)))Rick: the old is (((redacted))) Rick: so do I need to go to my lawer to handel this or can you all take care of this after this I feel I have no choice but to go to my lawer majic jack is outting my life in danger
12/26/2008 (((link redacted)))
Chat Window
Page 2 of 2
Rick: can you tell me why I was lied to over and over again about this being taken care of I been told 3 times now this was taken care of Rick: still holding he has not resp 532 pm Rick: 12/26/2008 Ermin: If you own the number you can do it on your own Rick. Rick: I have already done it but it wanted to forward old number to new number for 30 days so then I been on with you all now for over 24 hours people saying no problem I can fix that seance its a life threating things and all I got is empty promises you all are supoose to be my phone company I am your customer plz help me Ermin: Please be specific with your issue, the problem here is i cannot retrieve the your whole previous cobnversation. i do apologize for that. but if its okay with you lets start a new resolution on this problem. Rick: do you not read notes above? getting paid by the min to act like you dont know what is going on after I told you in above notes is fraud Rick: look it up if you dont understrand Rick: for the last time my old number of (((redacted))) should be dis and my new number (((redacted))) should be working but it says it dis I have a police report my life is in danger I was adv to chnage my number so I got with you company magic jack and adv them I was adv that it was no problem and nothing never happened after 3 empty pormises now plz fix it or get me to somone who can. Rick: now the time is 541pm centerl standerd time date 12/26/2008 Ermin: I cannot resolve this issue now to be honest. i need to work on this after our chat session Rick: no lets fix now Rick: I dont trust you all Ermin: Its okay Rick as long as im doing my best to help Rick: I know but if you cant fix it trans the call Rick: my life is in danager Ermin: I understand your part Rick: I have told you many times I have a police report Ermin: and Im sorry if you feel that way Rick: all I need is my number dis like I was promised over 24 hours ago Ermin: But as ive said i will wotrk on this isue' Rick: plz trans me Rick: I am not satisfied Rick: 12/16/2008 544 pm Rick: 12/26/2008 Ermin: We cannot transfer you to anywhere Rick. Chat session has been terminated by the site operator.
12/26/2008 (((link redacted)))
tHE MAGICJACK REP HUNG UP ON ME IS MY SAFTY NOT WORHT ANYTHING OR MY FAMILY SAFTY
Rick
bedford, Texas
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
