- Report: #336143
Complaint Review: Magicjack - Internet
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Author Confirmed
Why?
Magicjack
www.magicjack.com Internet, U.S.A.
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Magicjack CreditCards are being billed twice the shipping as on the receipt. Internet
Consumer beware:
Magicjack charges your Credit Card more than what you approved them to if you purchase more than one unit.
The Magicjack.com website will give you a receipt stating shipping is included for the first two units.
When you examine the charges on your actual Credit Card bill, they charge for $6.95 for EACH unit.
They refuse to honor the receipt you printed from their website at the time of purchase.
This is a very widely spread problem, posted in usergroups all over the Internet.
If you do purchase two or more of these units, you must print the screen showing what you agreed to pay just in case someone mounts a class-action to get your money back.
Stevemyers
San Jose, California
U.S.A.
Magicjack charges your Credit Card more than what you approved them to if you purchase more than one unit.
The Magicjack.com website will give you a receipt stating shipping is included for the first two units.
When you examine the charges on your actual Credit Card bill, they charge for $6.95 for EACH unit.
They refuse to honor the receipt you printed from their website at the time of purchase.
This is a very widely spread problem, posted in usergroups all over the Internet.
If you do purchase two or more of these units, you must print the screen showing what you agreed to pay just in case someone mounts a class-action to get your money back.
Stevemyers
San Jose, California
U.S.A.
2 Updates & Rebuttals
Stevemyers
San Jose,California,
U.S.A.
As for going through the Credit Card compaies to get your refund.
#2Author of original report
Sun, June 01, 2008
I agree that those of us that printed the screen have recourse though the Credit Card companies. The problem is with those that did not print the screen and believed they would be charged what they were being shown. Anyone that did not do a Print-Screen has no way to prove it. In my case I'm covered, but still....this company is practicing in deceptive billing, leaving it up to those that know how to get there monies back. Everyone else is out-of-luck unless someone mounts a formal complaint.
Robert
Buffalo,New York,
U.S.A.
No need for class action.
#3Consumer Suggestion
Sun, June 01, 2008
""If you do purchase two or more of these units, you must print the screen showing what you agreed to pay just in case someone mounts a class-action to get your money back."" No need for a lengthy (takes years to accomplish) class action lawsuit to get your money back. There is a much quicker solution... Dispute the overage with your credit card company. The print of the receipt will reinforce your dispute. Your credit card company will refund the overage they charged you.
