- Report: #1187290
Complaint Review: MagicJack - Internet
Reported By:
I_WAS_ROBBED -
New York City, New York,
Submitted:
Updated:
-
Author Not Confirmed
Why?
MagicJack
Internet, USA
Web:
http://www.magicjack.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
MagicJack Takes your money and does not deliver what you ordered Internet
Placed an online order for MagicJack. Never recieved an email confirmation nor the product. MagicJack ripped me off of $97.00 and claims to have no record of transaction. Yet my bank statement shows MagicJack processed the payment and were paid.
Tried to get customer service to help but could not understand thier heavy accent and after about 10 minutes of trying the lady transfers me to sales.
I explained to the non-English speaking lady my problem and she tried to sell me the product again. I asked for a refund then she tranfered me to someone else who you were barely able to hear due to the overwhelming noise of people talking in the background.
I finally gave up and had my banker reverse the charges. It took almost 30 days to get my money back. It's not about the money, it's the principle. A company should have integrity and offer reliable and exceptional service. This company is taking advantage of people and sending our jobs overseas to boot. I don't know if they are an American company or not. All I know is that they are not honest about the way they do business.
