- Report: #296353
Complaint Review: MagicJack - Wet Palm Beach Florida
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Author Confirmed
Why?
MagicJack
P.O. Box 6846, West Palm Beach, FL 330405 Wet Palm Beach, 330405 Florida, U.S.A.
Phone:
561-5863380
Web:
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MagicJack Nobody will give me info on returning the device that doesn't work. I get bill every yr. West Palm Beach Florida
I purchase the magicjack over the internet after seeing it advertised on tv. They have a 30 day trail. Well the device would not work on my computer. I went back on the website to find a # to call and they only have a chat room where you can get help. Well that didn't help. Then when my bill came there is a # on the Viza bill, so I called and they say its the Corp. office, but it just sounds like some guy that tells you to go onto the website for help. So there is no help or I guess there is no refund. I would like to return the magicjack, then every year after they charge another $19.99 for having it. Well I don't want to keep paying for something that doesn't work. I paid $46.90 for the magicjack.
Tonie
murrieta, California
U.S.A.
Tonie
murrieta, California
U.S.A.
1 Updates & Rebuttals
Jeffc
Dayton,Ohio,
U.S.A.
MagicJack -- not a ripoff
#2Consumer Suggestion
Wed, April 30, 2008
I have been reading several of these negative posts regarding MagicJack. I cannot believe how many complaints that simply state: "It wouldn't work with my computer". This is not a problem with MagicJack. It is most likely a user education issue. Let me explain. If the MagicJack device is able to communicate through the tubes to the series of MagicJack SIP (Session Initiation Protocol) servers on the correct ports, then MagicJack works like a dream. When customers say that MJ is a ripoff or that it doesn't work, in most cases it is just an incorrectly configured firewall. It could be a software or hardware firewall. This is posted right on the FAQs of MagicJack's own website. "If you are behind a network/external firewall or router, please open port 5060-5070 UDP." So, before you decide to come here an ruin the name of a great company and product, I would encourage you to visit their website and at least review the FAQs first. *Disclaimer* I am not affiliated with MagicJack in any way except to say that I am a very satisfied customer. Dan *rocks*
