Karen
Apopka,#2Consumer Suggestion
Fri, December 10, 2004
By calling them in person in New York and pestering them incessantly. (I know this is expensive from the UK, sorry) They will eventually respond, and seem well-intentioned but the incidence of problems is so high that I would avoid them if at all possible. (Unfortunately, they carry lines like La Femme that are hard to find elsewhere.)