Complaint Review: Manager Monique Very Bad Manager Roxanne L. Nautilus Plus Cours Du Roi - Montreal Quebec

i go to the nautilus located at 1231 st catherine 4th floor the gym is run down and staff is fat weights are falling apart and place is dirty and often missing soap in bathrooms to wash hands i am very dissapointed with this place staff is very lazy and instead of chating they should be putting away weights and making sure gym is clean and soap dispensers are filled and donate all your b roken weights to charity dammit imagine trying to put back a weight that is missing half of its front thats a great way to break your foot

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i agree the nautius gym is poorly run by a bunch of teenagers i attend the nautilus at 1231 st catherine it is poorly maintaned half the woman staff that work there are over weight and equipment is cheap even broken rubber handles on bench press machine with sharp edges cuz an employees cut half the handle of with a nife instead of hammering it back down in my opinion nautilus downtown is a scam keep away p.s if yo work for sun life your membershop is only 200.00 dollars for a year in stead of 500.00 what a scam wheres my discount

Once again: please post your legal claims and charges you want to press against Nautilus. These are serious accusations and consumers have a right to know the charges that you wish to press. Also, please respond to my queries in the previous post. You did not answer anything in your last post. What information are we supposed to get from customer service? Please clarify. I am not trying to insult you, I just believe that your posts would be easier to understand if they could be read well. _________________________________________ WARNING Anonymous is an option given by the website for all who wish to file any comment, including consumers. Keep this to coherent arguments and valid points while avoiding blind attacks on my person. My being anonymous has no bearing on the points that I make. Assuming I am a coward and insincere due to my anonymity is an "ad hominem:" 1 Person A makes claim X. 2 Person B makes an attack on person A. 3 Therefore A's claim is false. An "ad hominem" is an argumentative fallacy and is not recognized as a valid argument. Further I will have to take this as a direct attack on myself and not on anything I have said. If you post any further fallacies attacking my character (whether I am anonymous or not) I will request that your entire post be removed from this website with respect to their rules and regulations. Thank you for your cooperation. _________________________________________

Once again: please post your legal claims and charges you want to press against Nautilus. These are serious accusations and consumers have a right to know the charges that you wish to press. Also, please respond to my queries in the previous post. You did not answer anything in your last post. What information are we supposed to get from customer service? Please clarify. I am not trying to insult you, I just believe that your posts would be easier to understand if they could be read well. _________________________________________ WARNING Anonymous is an option given by the website for all who wish to file any comment, including consumers. Keep this to coherent arguments and valid points while avoiding blind attacks on my person. My being anonymous has no bearing on the points that I make. Assuming I am a coward and insincere due to my anonymity is an "ad hominem:" 1 Person A makes claim X. 2 Person B makes an attack on person A. 3 Therefore A's claim is false. An "ad hominem" is an argumentative fallacy and is not recognized as a valid argument. Further I will have to take this as a direct attack on myself and not on anything I have said. If you post any further fallacies attacking my character (whether I am anonymous or not) I will request that your entire post be removed from this website with respect to their rules and regulations. Thank you for your cooperation. _________________________________________

Once again: please post your legal claims and charges you want to press against Nautilus. These are serious accusations and consumers have a right to know the charges that you wish to press. Also, please respond to my queries in the previous post. You did not answer anything in your last post. What information are we supposed to get from customer service? Please clarify. I am not trying to insult you, I just believe that your posts would be easier to understand if they could be read well. _________________________________________ WARNING Anonymous is an option given by the website for all who wish to file any comment, including consumers. Keep this to coherent arguments and valid points while avoiding blind attacks on my person. My being anonymous has no bearing on the points that I make. Assuming I am a coward and insincere due to my anonymity is an "ad hominem:" 1 Person A makes claim X. 2 Person B makes an attack on person A. 3 Therefore A's claim is false. An "ad hominem" is an argumentative fallacy and is not recognized as a valid argument. Further I will have to take this as a direct attack on myself and not on anything I have said. If you post any further fallacies attacking my character (whether I am anonymous or not) I will request that your entire post be removed from this website with respect to their rules and regulations. Thank you for your cooperation. _________________________________________

Once again: please post your legal claims and charges you want to press against Nautilus. These are serious accusations and consumers have a right to know the charges that you wish to press. Also, please respond to my queries in the previous post. You did not answer anything in your last post. What information are we supposed to get from customer service? Please clarify. I am not trying to insult you, I just believe that your posts would be easier to understand if they could be read well. _________________________________________ WARNING Anonymous is an option given by the website for all who wish to file any comment, including consumers. Keep this to coherent arguments and valid points while avoiding blind attacks on my person. My being anonymous has no bearing on the points that I make. Assuming I am a coward and insincere due to my anonymity is an "ad hominem:" 1 Person A makes claim X. 2 Person B makes an attack on person A. 3 Therefore A's claim is false. An "ad hominem" is an argumentative fallacy and is not recognized as a valid argument. Further I will have to take this as a direct attack on myself and not on anything I have said. If you post any further fallacies attacking my character (whether I am anonymous or not) I will request that your entire post be removed from this website with respect to their rules and regulations. Thank you for your cooperation. _________________________________________

450-465-5814 x2399 chantale in customer service. for all you consumers who are interested in knowing the truth... So, who's throwing insults now? Too bad u are a coward to go under anonymous!!! People this is the number of cs with the answering machine, same cs who never returns calls..And if anonymous here was sincere on what it seems to be claiming then it would reveal its name and not hide it

I am confused. You say that you tried contacting them for 2 years. This is incredibly unlikely to have involved much effort. People called for managers all the time and we would tell people when the managers had working hours during the week. Did you ever ask when she worked or try to make an appointment? Obviously not. By the way Robbie, Nautilus centers do not have answering machines. Although I checked and the number you listed is for Cour Du Roi (easily accessible: posted on fliers, business cards, and the website) there is no answering machine at the center so you could not have possibly left a message for Roxanne as your last entry would imply. So what you said in broken English (and with gratuitous and unnecessary insults that do nothing to increase the validity of your claims) is that Nautilus handled your complaint by refunding you 61$? So what is the problem??? About consumer protection; they told you to fill out a form based on the mangled puzzle pieces of information that you provided them with. You have obviously exaggerated many claims such as trying to get into contact with the right people for 2 solid years. Robbie: "So let me ask you this mr/ms ex employee, if i owe them money then why did i receive a letter from them stating that upon reviewing my file they have determined that they owe me some money..?? and the letter came with a check from them of 61$..." Ok so if they handled your case, then why the lawyer? Tell me with no insults and using proper terms what the case is that you have against them and what charges you are pressing. These are serious claims that you are making and given the nature of this website you owe it to tell everyone. I'm not clear on the order of things that happened in the heap of words and random sentences that you strung together. If I recall, by your calculations initially you owed them one hundred and something dollars. You gave them a check. You thought it was settled but you still owe them money. I said that based on my understanding it is possible that you may not be able to cancel if you owe outstanding debts from other contracts but I am not sure if this is true. Does the 61$ represent a cancellation refund above and beyond the 1/10th of the amount you had payed for your new contract? If you want to make claims, you need to inform us of where this money is coming from. I understand that English may not be your first language but please check your writing before submitting as it is very difficult to understand your points sometimes. Try taking out random insults. This will add clarity to your claims which at present are not respectable and I'm sure your lawyer that you seem to value so much would not use those terms in court. Thanks. P.S. If you think that nautilus are such scam artists, why did you even sign-up for a second time? Do you think you may be exaggerating even a tiny little bit?

For your information, whether customer service may be a retired lady or a full time student when the answering machine says,"leave a message and we will get back to you." is exactly the way it sounds..I left several messages and they never at one time got back to me.. Secondly, you say make an appointment with the manager to see her..I have tried for 2 years and it was in vain. Third, you say that consumer protection is close to nautilus, lol!!! They are the ones who told me to fill out my complained and send it in cause I have a case. Fourth, you say that I cannot cancel my contract after 37 days, when they remove your membership card and denie you access and fail to provide proof that you owe them what they say you owe them..then yeah you have every right to request a cancellation. Either give me what Im paying for or cancel my contract..spoken from the mouth of consumer protection agent. Fifth, you say that a second contract cannot be cancelled if the balance of any amount owed is at 0$..when a company cant even provide a receipt of the claim they are making against you then yes you have every right to cancel the contract especially within the 1st 37 days. And even with the 1st contract I had renewed and my membership card was revoked right after and i was within the 37 days of my rights.. I got a lawyer, oh yes I got a lawyer and he too says I have a case. He will be back from vacation next week and will be in touch. So let me ask you this mr/ms ex employee, if i owe them money then why did i receive a letter from them stating that upon reviewing my file they have determined that they owe me some money..?? and the letter came with a check from them of 61$... So, I conclude by telling you this, that the manager of cour de roi is unprofessional and should be at least put back on training wheels. If they valued their customers they should give their customers the time of day and at least sit down with them and discuss the problem at hand when a problem occurs. I know what monique told me back then and u were not there. and u my dear ex employee should get better educated. cause i will fight this ti the end if need be.

As is my understanding, Nautilus adheres pretty closely to consumer protection. As an ex rep for Nautilus I think that I know what the lady was telling you when you signed-up and it sounds like you misunderstood some things. Please note that CAPS LOCK is used to highlight points and not to simulate screaming. I do not speak for Nautilus or any current employees and I am only providing notes on your case based on my understanding of the OPC rules for health club memberships and my past experience as a Nautilus employee. First: According to consumer protection for health clubs, Nautilus and any other gyms can't accept all payments in one lump sum. This is why you did not pay everything up front (the full amount was definitely on the contract that you must have signed with the name of the program and its cost). Second: You only pay for services that you have used WHEN QUITTING A CONTRACT. And the company must give you 1/10th of the contract to quit (37 days on the year). At the time you quit you pay FOR THE SERVICES YOU HAVE USED plus 1/10th of the cost of the REMAINING CONTRACT. This is perfectly legal. Nautilus is under no obligation to cancel your membership after 37 days. Third: The program is surely on your contract along with the full price that you would be paying and if I recall correctly the rules for quitting a contract and services are also listed directly on the contract. Fourth (in response to your current contract): To quit a contract I'm pretty sure that your finances with the company must be in order which means that you should settle all of your finances up to date to cancel your contract. Sometimes they may be hard to reach but that has largely to do with luck of the draw and if you asked when a manager is working and go in at a time when the manager is not with someone else. You can also try an appointment. Also Robert, the receptionists are mostly students working 15 hours a week maybe. They are not secretaries and they are not trying to screw anyone over. They are not paralegals and are not capable of changing or canceling things in the computer as they do not have the right codes to do so. Putting one on the phone for the sake of "AH HA! GOTCHA!" is fine but does not mean much as they are simply doing the best to serve you within the constraints of the rules and their abilities. I do not think that Nautilus are "scum" "scammers" and/or "dirtbags" based on the fact that they adhere MUCH MORE SOUNDLY to consumer protection than other gyms and compared to other gyms that have unregulated steroid abuse, intimidation, crappy machines, unprofessional trainers and other such junk, Nautilus is a pretty safe and clean training environment. Sorry to hear about your bad experience. Training for reps in terms of rules is pretty bang on and I don't know of anyone who ever said that people only pay for what they use as an absolute portion of a training package (unless they are quitting the gym within the period allowed by the OPC). Also this would make no sense as there are many many many packages to chose from. I hope this has helped you understand the situation.

okay, today january 7th, 2008 right after I finished work at 4pm my wife and I both went over to the nautilus scam center to see what other stories they came up with, or at least try to come up with. Michael (the manager) was busy with some clients looked at my file and asked me if I could wait in his office..He certainly didnt want my wife in there and reacted to the fact that she was with me all the way, bad reaction from him..As they say, witnesses are always great to have. He never came in the office and asked me to go see him at the front desk. So i went and my wife followed. He 1st told me how wrong it was for me to confront the scum bag roxanne on facebook who actually has the courage to call herself a manager..(phooey on you cour du roi so called manager)..I reminded him how i tried to resolve this with her in a professional way but roxanne always hid herself under her moms skirt whenever i went by the center and never returned my calls..Michael than stated how I could have written a letter to headquarters in the southshore..lol, I have written many letters to headquarters in the south shore and never got a response from them. I was in collections and they cant even prove to me that I agreed to buy the entire package. He then asked me where they came up with the digit of $500..Heck where do telemarketers come up with high digits and usually send their victims nothing more then s**t???? Cause after all, thats all I got from them for 500$ was s**t!!!!!! Getting s**t from s**t.. Gee if they were so high on wanting to sell me the entire package then why didnt they wait until i used up the entire package before coming after me?? Gee I wonder!!!!!!! But no, they removed my membership card after about my 7th trainer session. which if my calculations serve me right... $20/session back then X 7 sessions = $140 I paid them $117 by check 2 weeks ago leaves an amount owing of $23...Now, I paid this center $60 initiation fee and put in a stop payment 2 years ago of $20 and another $20 this week so $20 + $20 + $37 = $77 is what they owe me... So, I guess I gotta send them to collections cause they are the ones who are actually trying to rip me off..There you have it ladies and gentleman....Numbers dont lie. Worst part and saddest part is that those scam crap of the earth dont give you a chance to explain..but at least he says he cancelled my membership and didnt even want to give me a copy of the cancellation form which he filled out with his own handwritting..But he did as soon as I told him it was an advice from my lawyer... You know what Michael, you can denie this..But you know what buddy? While you were talking and trying to act like king pin s&^%% n u were actually being recorded.. Now, you didnt think I would come empty handed did you now? So if any of you readers would like to listen to the recording or any media..go right ahead and contact me..and i will gladly complie to your request.. Once again, the BS has gone for 2 years..I never got a package and I was billed for what I used and you scum bags actually owe me money. But one things for sure, I will give you guys bad advertising and I will make it my mission to get as many people out there wanting to join a gym NOT to join NAUTILUS GARBAGE PLUS!!!!! My wife was trying to tell the manager how cour du roi told us that the final bill was $117 and my membership would be cancelled and the only words that came out of his mouth were "excuse me, excuse me.." kind of like he was trying to ask.."who's askin you" lol, did the big bad wolf get u big boy? EXTRA EXTRA, READ ALL ABOUT IT..Dont give your money to nautilus plus..they will try to suck you dry. You want to join a gym, join a real good gym. Nautilus plus sucks..and I actually feel bad for some employees in there who are good people workin for a scam company which makes telemarketers look like saints.

I got home late this sunday morning january 6th 2008 from a free trial at another gym only to have my wife tell me that the nautilus center i signed up at called me. She says it was a girl that called and wanted me to call her back. The employee was persistant on trying to find out which gym I had gone to this morning. Anyway I called her back and she says her name was marie claire and told me that my membership was incomplete and i needed to pass by to complete some employer info cause i have a corp account. Like what is happening here?? Do they not communicate between employees? Last friday andreann refused me entrance and I had asked her if I could at least take a shower cause it was a long way back home and i wouldnt make it in time back to work and she refused. And now they are wanting me to go and complete my membership... OMG!!! How pathetic can they be? Im treated like crap and what do they not understand? I dont trust them anymore.. All I want todo is cancel..what do they not understand? I have been scammed, treated like s**t, i have been threatened with the cops when all i was trying todo was resolve this b.s nightmare they have put me through for about 2 years now..Is this the way they treat their clientelle? Omg, omg, omg!! They are overly and royally pathetic. I asked Marie Claire to look in the computer and see if she see's anything with my membership and she said it was blank..nothing there. I have already filed all my papers and my wifes mailing them off tomorrow.. Why they giving me such a hard time in cancelling?

I got home late this sunday morning january 6th 2008 from a free trial at another gym only to have my wife tell me that the nautilus center i signed up at called me. She says it was a girl that called and wanted me to call her back. The employee was persistant on trying to find out which gym I had gone to this morning. Anyway I called her back and she says her name was marie claire and told me that my membership was incomplete and i needed to pass by to complete some employer info cause i have a corp account. Like what is happening here?? Do they not communicate between employees? Last friday andreann refused me entrance and I had asked her if I could at least take a shower cause it was a long way back home and i wouldnt make it in time back to work and she refused. And now they are wanting me to go and complete my membership... OMG!!! How pathetic can they be? Im treated like crap and what do they not understand? I dont trust them anymore.. All I want todo is cancel..what do they not understand? I have been scammed, treated like s**t, i have been threatened with the cops when all i was trying todo was resolve this b.s nightmare they have put me through for about 2 years now..Is this the way they treat their clientelle? Omg, omg, omg!! They are overly and royally pathetic. I asked Marie Claire to look in the computer and see if she see's anything with my membership and she said it was blank..nothing there. I have already filed all my papers and my wifes mailing them off tomorrow.. Why they giving me such a hard time in cancelling?

I called the center near my work this morning saturday jan 5th, 2008..a girl answered the phone. I told her i was looking on cancelling my membership and im still very much within my 37 days to be able todo so. I asked her if I needed to mail my cancelation notice to the center or to headquarters in the south shore. She responded i need to go to the center cause there is a form I would need to sign. I told her i was there yesterday morning and the girl that was there refused to cancel my membership. She identified herself as being that same girl andreann or something like that is what her name is..lol i was talking to her again..I immediately put the call on speaker phone allowing my wife and 2 friends to listen in on the conversation. I told her how I went to the consumer protection yesterday and how illegal it is for her to refuse to cancel my membership. Reminding her how I was there yesterday and asking why she wouldnt cancel my membership. Lol, her response to me was that i owe the other center $500...and again she wouldnt give me the chance to explain my side of the story.. I guess for nautilus plus customer is always right before they sign the contract and once the signature is on that piece of paper customer goes from being always right to always wrong. She told me how its on the contract that packages are sold individually and not partially..I read over my old contract and no mention of it anywhere.... Good going andreann...Everyone heard our conversation and her admitting on refusing to cancel my 2 wk old membership