- Report: #753473
Complaint Review: Manor Teak - Orlando Florida
Reported By:
David -
Poway, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Manor Teak
1800 Pembrook Drive, Suite 300 Orlando, 32810 Florida, United States of America
Phone:
407 222 4988
Web:
http://www.manorteak.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Manor Teak You get what you pay for if you get anything at all Orlando, Florida
When I initially was going to purchase from Manor Teak, I did an internet search to see if there were any complaints and what kind of company they were. Unfortunately, ripoffreport.com didn't have any complaints at that time. Otherwise, I might not have ordered anything from Manor Teak.
My complaint has two parts. One part is about quality and the other is not receiving merchandise.
Part 1 - Because Manor Teak's prices were so much lower than most places, I spoke to Paul and asked about the quality of teak they use. Paul said Manor Teak uses grade B teak. He said the only difference between grade A and grade B is, grade B uses plantation teak while grade A uses non-plantation teak. To me, this sounds like they should be the same. So I made an order. I then did some research about the different grades of teak. Some websites said grade B is close to grade A, but C is definitely lower than grade A. Nowhere did I find what Paul told me. Plus, I read how the manufacturers can change the appearance of grade C teak to grade B teak with some chemical process. I should have done more research on grades before buying.
What furniture I got from Manor Teak made me feel like they converted grade C to grade B. There were huge knots, cracks from being too dry and so much color variance, once oiled, I could easily tell the difference with respect to grade A. Especially once I put it next to my existing grade A teak. The morale of this part of the story is you get what you pay for. If you're looking for quality teak, Manor Teak is not the place to get it from. It is a place to get cheap teak.
Part 2 - My order was a large order, but I didn't need all of it right away. I called Paul and explained this to them. Paul wanted me to send a check to him to cover the portion of the order I wanted shipped right away. That seemed fair, but I should have been cautious when he wanted a check instead of a credit card. At least with a credit card, I would have a few more options than I do now.
I received the portion of my order that I needed within 3 weeks. Problems started after that. I found the table was broke due to the way it was packed on the pallet and one of the chair legs were broken. I talked to Paul about this and we agreed on a reduced price for this broken furniture.
After 2 months of sending Paul e-mails requesting the rest of my order and Paul giving me a new excuse every time, I gave up and just asked for a refund. All I wanted was a refund of the amount I sent him minus the agreed upon reduced price of the furniture I received. After another month of excuses and no replies, I finally gave up and consider my money lost. This ordeal went on for 4 months before I gave up.
I have since done some research on Manor Teak and find that all the bad reviews I have read are probably true. Unfortunately, the bad reviews were not around before I placed my order. The only good thing is...I kept very good records of all my communications with Paul, so if someone were to ask for proof, I have plenty of it.
2 Updates & Rebuttals
OEC
Rosedale,United States of America
I'm having issues getting paid by Manor Teak
#2Consumer Comment
Fri, January 27, 2012
Dear Paul Manor Teak has bounced an ACH payment with OEC freight we have been trying to contact you at your place of business by phone and e-mail and have yet to get a response. Im not questioning rather youre doing legit business or not but it does seem pretty fishy that no is able to return a phone call or e-mail to address this with us and also fishy that this happened on the last shipment you booked with us. Please contact OEC to resolve this issue and keep your company creditability or I can create my own reports on sites like this to make sure that no one gets ripped off by your company again on top of that fact we will make sure that all our agents abroad know of your company dealings and will not accept any future booking/ business from you.
Manor Teak
United States of AmericaA Full Refund was Made
#3REBUTTAL Owner of company
Tue, December 13, 2011
This customer - david a - negotiated a settlement with us which was paid to him.
Regarding our furniture it is plantation teak with absolutely NO chemical treatment whatsoever and I would stand our furniture up against any other Teak furniture on the market at any price!
Mr A did threaten to spread bad reports about us across the internet and also reported this to the Better Business Bureau, I began to suspect he would get his Big brother involved also!!
At all times we have tried to satisfy him and we agreed a satisfactory conclusion despite his threats. I just assumed that Mr A would have the decency to remove this report when he got his cash.
