- Report: #784752
Complaint Review: Marc's Auto Repair - Bradenton Florida
Reported By:
AshleyL -
Sarasota, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Marc's Auto Repair
1218 29th Ave. W. Bradenton, 34205 Florida, United States of America
Phone:
(941) 747-3809
Web:
Categories:
Business Rating:
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Marc's Auto Repair Mechanic's son damages vehicle while in shop and refuses to fix it. Bradenton, Florida
On Sunday October 2nd, 2011, the driver side front window on my 2001 Pontiac Aztek fell in the door. I thought maybe I could put it back on track, so I pulled the door panel off to inspect it. After the door panel was off, I realized that the window regulator was broken. Unable to fix it, I took my vehicle to Marc's Auto Repair in Bradenton. I left the door apart, and replaced the window/lock switch so that I was able to operate the other windows and the door locks. I left the window/lock switch hanging by its wires and carefully shut the door softly while holding the switch casing when I got out of my vehicle at Marc's. This was witnessed by my father and by my son's father as well.
I walked into the shop and handed Marc my keys. He then handed my keys to his son Will and asked him to take the car on a test drive, because I was having noise in my wheels. (4 to 5 weeks prior his son replaced my rotors, breaks, drums, and shoes. On this visit, his son didn't put 2 of my lug nuts on tight. This made one lug fall off, and the whole tire loosen up) His son entered my vehicle and shut the door hard. I walked over to my vehicle and asked him to please be careful because of the loose glass rattling. I left, and Marc called me about 30 minutes later. He told me that I needed my rear breaks adjusted up. He said that the price was $15 for this. (This was something his son should have done on the last visit.) He also said that my window regulator was bad and needed to be replaced. He told me that the part was $158 and the labor would be $62. I told him at this point that I would call him back.
I called around to a couple auto parts stores and found the same part for $104. I called him back and told him that I would bring the part to him.
I arrived at his shop at 4:15pm with the part in hand. I gave the part to Marc. He complained that it was almost closing time. He took the part and installed it. (At this time was I standing aprox. 10 feet away from my vehicle.) While putting my door back together again, he said, "this part is broken". I replied, "WHAT?" I looked over and found him holding my window/lock switch casing. It had been busted in two and the lock switch was smashed apart. I asked who did that. He told me that the car was brought into the shop that way. I replied, "absolutely not!!!". He stated that he didn't do it. I told him probably not. I said that when his son was opening and closing my door hard, it most likely broke then. He said that a junk yard part would probably cost $30, so he said he would take of the break adjustment fee off my bill (this should have been done when the drums where installed.)
My inside door panel is now currently in bad shape. My windows work, but I am unable to lock my car doors from the inside. This panel sites out of place and has sharp edges. It has scrapped me a couple times now.
I walked into the shop and handed Marc my keys. He then handed my keys to his son Will and asked him to take the car on a test drive, because I was having noise in my wheels. (4 to 5 weeks prior his son replaced my rotors, breaks, drums, and shoes. On this visit, his son didn't put 2 of my lug nuts on tight. This made one lug fall off, and the whole tire loosen up) His son entered my vehicle and shut the door hard. I walked over to my vehicle and asked him to please be careful because of the loose glass rattling. I left, and Marc called me about 30 minutes later. He told me that I needed my rear breaks adjusted up. He said that the price was $15 for this. (This was something his son should have done on the last visit.) He also said that my window regulator was bad and needed to be replaced. He told me that the part was $158 and the labor would be $62. I told him at this point that I would call him back.
I called around to a couple auto parts stores and found the same part for $104. I called him back and told him that I would bring the part to him.
I arrived at his shop at 4:15pm with the part in hand. I gave the part to Marc. He complained that it was almost closing time. He took the part and installed it. (At this time was I standing aprox. 10 feet away from my vehicle.) While putting my door back together again, he said, "this part is broken". I replied, "WHAT?" I looked over and found him holding my window/lock switch casing. It had been busted in two and the lock switch was smashed apart. I asked who did that. He told me that the car was brought into the shop that way. I replied, "absolutely not!!!". He stated that he didn't do it. I told him probably not. I said that when his son was opening and closing my door hard, it most likely broke then. He said that a junk yard part would probably cost $30, so he said he would take of the break adjustment fee off my bill (this should have been done when the drums where installed.)
My inside door panel is now currently in bad shape. My windows work, but I am unable to lock my car doors from the inside. This panel sites out of place and has sharp edges. It has scrapped me a couple times now.
4 Updates & Rebuttals
voiceofreason
North Carolina,United States of America
You come off as a little bit of a chisler
#2Consumer Comment
Wed, October 05, 2011
Trying to fix these things on your own, then bringing the bigger mess to them to fix, with parts dangling and whatnot. Then delaying their ability to proceed by insisting on buying your own parts and coming back with it late in the day. Don't you understand part of the markup they charge for a part covers their own hassle and expense in ordering the part, AND warrantying it. Were they to install YOUR part and it fails, would you then expect them to cover the redo, or accuse them of breaking the part you bought?
You had them to other things like test driving and whatnot, with a part that YOU tinkered with left dangling dangerously. You took the chance that no further damage would occur to it, and in the end it was only a lousy $30 part.
Even if granted this place isn't the most careful or competent, you continued to use them and they showed willingness to compromise and not make it a total loss to you.
People post true nightmare stories here of mechanic ripoffs, but your story falls far short of sounding like one.
mr rik
miami,Florida,
USA
hartdaniel
bear,Delaware,
United States of America
Ugh
#4Consumer Comment
Wed, October 05, 2011
Im afraid taking a half finished job to a professional to finish might leave you with no options. Along the lines of you taking your engine apart, then asking a professional to put it back together. But making them liable for missing or broken parts.
Then taking away from the profit by buying your own part. I certainly would have expected higher labor charges, but they didn't seem to argue that very much.
Pied Piper
Scottsdale,Arizona,
USA
Next time, don't start anything ..... YOU CAN'T FINISH.
#5Consumer Comment
Wed, October 05, 2011
Next time, don't start anything ..... YOU CAN'T FINISH.
****You took it apart.
****You left it apart.
****You denied the mechanic, the markup on the part.
****Now you wan't him, to be 100% responsible.
You can't prove a thing .... time to move on.
