- Report: #648912
Complaint Review: Mark Duma - Kissimmee Florida
Reported By:
BikerFl -
Kissimmee, Florida, United States of America
Submitted:
Updated:
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Author Not Confirmed
Why?
Mark Duma
1703 Paradise Dr Kissimmee, Florida, United States of America
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Virgin Mobile Charges for monthly sevice but then does not provide the service. Kissimmee, Florida
I have had a phone with Virgin Mobile for years. Phones were OK and fit my needs.
Well last week my phone died. Instead of buying another phone I decided to just cancel my account.
Problem is the same day I canceled my account Virgin Mobile charged my credit card for another month of service.
Now they say they can not refund my money because my account is closed. I have talked to multiple people, infact I will post their latest email response below.
Hello Mark ,
Thanks for contacting Virgin Mobile Customer Care. First let me extend my apologies for any inconvenience this has caused.
We checked your account and the payment was processed before you called to cancel the account completely. And unfortunately we cannot process any refund once and account gets disconnected.
Please accept my apologies on behalf of Virgin Mobile that this has occurred.
If you need additional assistance, feel free to let us know how we can assist further or contact us at 1-888-322-1122 (or *VM from your handset). You can reach us Monday through Sunday from 4am-9pm PST.
Thanks,
Sarah
Virgin Mobile At Your Service
www.virginmobileusa.com
I guess what they are saying if I would have Not closed my account, I would still have service. But since they already got my money they do not need to provide me service or a refund. *** Nice Scam***
Mark D.
Kissimmee, FL.
