Sheila
Germantown,#2UPDATE EX-employee responds
Tue, March 26, 2002
I worked at the Rockville store for about 8 months as the Customer Service Manager. I was told repeatedly to lie to customers about the following: 1. Availibiility of furniture - sales reps would sale items that were out of stock and were not due to be in stock for several months or better yet we had no idea of when it was coming. 2. I personally would call customers two days before delivery only to call them back the day of delivery to say we didn't have the furniture (because we sold it to someone else, after the original customer had purchased it, but the second customer spent more money than the first, so guess who got the furniture?) 3. Customers would receive the same damage furniture repeatedly. 4. We would charge for scotchguard and most of the time it was not done. There are so many things that we did it is impossible to name. The job was so stressfull I quit because I got tired of getting threatened by the customers.
Autumn
Bristow,#3Consumer Comment
Wed, February 20, 2002
You guys are absolutely right. Marlo's has a chronic and massive problem handling it's own business and customers. I have been trying to get them to deliver me a living room set in good condition for months!!! Make sure you write to the BBB and file a complaint on consumeraffairs.org (they can help you get a lawyer if you need one). Also, planetfeedback.com will send your complaint direct to the president so you don't have to deal with that Chris Stevens schmuck in customer service. That in combination with this organization (bad business bureau) is great exposure and it really helps everybody. Good Luck and Keep Fighting!!!
Annie
south riding,#4Consumer Comment
Wed, February 13, 2002
marlo cutsomer services, option 7 for waranty repair will allow you wait for over an hour and cut you off automatically. Worst of all, tried other option and they will tell you that "YOU HAVE TO CHOOSE OPTION 7". No place to complain.