- Report: #973097
Complaint Review: MassageChairStore.com - Internet
Reported By:
PURE FACTS -
LOS ANGELES, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
MassageChairStore.com
Internet, United States of America
Phone:
800-700-1022
Web:
www.MassageChairStore.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
MassageChairStore.com TOTAL RIP OFF! BE WARNED! DO NOT BUY FROM THIS COMPANY!!! Internet
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I recently purchased a massage chair from this company They are the worst! I called to ask them a general question and spoke with the salesman: Michael Milone. He kept trying to get me to purchase a different chair than I wanted and it gets better, he talks me into placing a phone order so I did. When I asked about their return policy, ALL HE SAID WAS: YOU HAVE 30 DAYS TO DECIDE IF YOU WANT TO KEEP THE CHAIR! He NEVER mentioned a restocking fee.
I ordered using the white glove service for an additional fee. When the delivery men arrived (not to mention, it was TOTAL CHAOS to get the appointment time) they informed me that the chair was in many pieces and they were going to assemble it.
So I left them alone and when he called my name from the other room and said it was done, I was SHOCKED to see this HUGE CHAIR! It was not the chair that I ordered and to make matters worse, the delivery men said they could not take this 350 POUND chair away, that I would have to get a RMA#. He asked me to sign the delivery form and I was HESITANT! Not only was it the wrong chair, the leg rest stuck way out and would not retract.
I didn't want to sign the delivery document but the man assured me it was only to say that "A DELVERY WAS MADE". I signed and noted that the leg rest would not retract.
Meanwhile, I call the company the very next morning and spoke to the salesperson (Michael Milone) who took the order, and he was SO RUDE!!! Horrible person! He told me that I received the right chair, well, how could he know this if he was not even looking at the chair. He basically did NOT WANT TO HELP AT ALL! I then spoke to his manager: Michael Garceau, and he was also unhelpful.
They insist I ordered this HUGE CHAIR when in fact, this is NOT THE CHAIR THAT I ORDERED. American Express will deal with them accordingly but beware shopping with this company.
***THIS COMPANY IS NOTHING BUT A SCAM***
Now, on a brighter note,
I highly recommend: eMassageChair.com I spoke to James and he is extremely professional and nice.
I ordered using the white glove service for an additional fee. When the delivery men arrived (not to mention, it was TOTAL CHAOS to get the appointment time) they informed me that the chair was in many pieces and they were going to assemble it.
So I left them alone and when he called my name from the other room and said it was done, I was SHOCKED to see this HUGE CHAIR! It was not the chair that I ordered and to make matters worse, the delivery men said they could not take this 350 POUND chair away, that I would have to get a RMA#. He asked me to sign the delivery form and I was HESITANT! Not only was it the wrong chair, the leg rest stuck way out and would not retract.
I didn't want to sign the delivery document but the man assured me it was only to say that "A DELVERY WAS MADE". I signed and noted that the leg rest would not retract.
Meanwhile, I call the company the very next morning and spoke to the salesperson (Michael Milone) who took the order, and he was SO RUDE!!! Horrible person! He told me that I received the right chair, well, how could he know this if he was not even looking at the chair. He basically did NOT WANT TO HELP AT ALL! I then spoke to his manager: Michael Garceau, and he was also unhelpful.
They insist I ordered this HUGE CHAIR when in fact, this is NOT THE CHAIR THAT I ORDERED. American Express will deal with them accordingly but beware shopping with this company.
***THIS COMPANY IS NOTHING BUT A SCAM***
Now, on a brighter note,
I highly recommend: eMassageChair.com I spoke to James and he is extremely professional and nice.
2 Updates & Rebuttals
MIAMI BEACH FACTS
Manhattan,New York,
USA
LIARS
#2UPDATE Employee
Mon, January 07, 2013
Hello, I worked for this company and they make so many mistakes! In fact, they ripoff customers constantly. They do not honor their return policy as Michael stated and their customer service is HORRIBLE! I no longer work for this company due to so much stress in management.
I WOULD STAY AWAY AND BUY FROM ANOTHER COMPANY...SPARE YOURSELF A LOT OF MONEY AND STRESS!!
Michael Garceau
Kingston,New Hampshire,
United States of America
Documented History
#3REBUTTAL Owner of company
Sun, November 25, 2012
To Whom It May Concern,
I have repeatedly requested via email that Ms. Sole call me personally to discuss this matter. Not only is her statement, "I then spoke to his manager: Michael Garceau," totally false, 90% of the rest of her story is completely fabricated. Ms. Sole also very pointedly threatened us in a documented email that if we did not take the chair back and waive her restocking she would slander us all over the internet. We have complete email documentation available to verify all statements in this rebuttal but unfortunately this site does not allow for email attachments.
Ms. Sole purchased an IT-8500 on 11/1/2012 and immediately received an auto generated receipt stating she had purchased an IT-8500. Ms. Sole denies receiving the email receipt notification of her IT-8500 purchase however she inadvertently sent a copy of that email receipt to one of our administrators in other relevant correspondence. On 11/9/2012 Ms. Sole signed a "Proof of Delivery" and circled the selection, "Received complete and in good order. Delivery was made to my satisfaction." Ms. Sole noted in the comments section, "Footrest does not fold in as pictured on the website." There is not one picture on our website of the IT-8500 with the footrest "folded in" as the IT-8500 does not have that functionality.
Initially Ms. Sole told our representative she loved the chair but was concerned about the footrest. Shortly thereafter Ms. Sole immediately began stating she received the wrong chair. After repeated requests over a matter of three weeks for picture verification that Ms. Sole received the wrong chair Ms. Sole finally sent a picture of the chair she received, which of course was the IT-8500 as her email receipt weeks earlier verified, and of course was the chair she ordered.
We have repeatedly informed Ms. Sole we would honor our return policy as clearly stated on our website, we would even waive the restocking fee if she purchases another chair of equal or greater value.
We take great pride in customer satisfaction and even after her threats of slander we are doing everything possible to accommodate Ms. Sole.
Sincerely,
Michael Garceau
President
Massagechairstore.com
800-700-1022, ext 6003
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